Alexa Magdaleno
Irvine
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Starbucks and Nikki’s Kitchen. Proven ability to enhance guest experiences through effective communication and problem-solving. A team player with strong time management and attention to detail, committed to fostering positive environments and ensuring satisfaction.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
03.2020 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Waitress Supervisor
Nikki Ware, Nikki’s Kitchen
09.2018 - 01.2020
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Summer Nanny
Emmy Rangel
05.2018 - 08.2018
- Resolved conflicts between children using effective communication techniques that fostered empathy and respect among peers.
- Developed strong rapport with parents, communicating daily updates on their children''s progress and needs.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Managed the transportation of children to and from various summer camps, extracurricular activities, and appointments as needed.
Education
Esperanza High School
Anaheim, CASkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Exceptional customer service
- Adaptive and creative
- Problem-solving
- Excellent memory
Languages
Spanish
Native or Bilingual
Timeline
Barista
Starbucks
03.2020 - Current
Waitress Supervisor
Nikki Ware, Nikki’s Kitchen
09.2018 - 01.2020
Summer Nanny
Emmy Rangel
05.2018 - 08.2018
Esperanza High School
Similar Profiles
Kenia HernandezKenia Hernandez
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks
Marilyn GarciaMarilyn Garcia
Barista at StarbucksBarista at Starbucks
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Darrel Christian JR.Darrel Christian JR.
Cleaning at NeighborCleaning at Neighbor