ALEXA JONES
Hayward
Summary
Motivated individual seeking an impactful position in healthcare, committed to applying leadership skills and diverse experiences in the nutrition and customer service fields.
Overview
9
9
years of professional experience
Work History
Nutrition Assistant
Sutter Health
Berkeley
09.2024 - Current
- Verified patients received appropriate nourishment and meals based upon dietary requirements with 'CBORD'
- Monitors pertinent information such as discharges, transfers and diet order changes
- Consulted with food service teams regarding menu planning that catered to special dietary needs of clients or patients
- Utilized computer software programs to analyze food intake data from clients and generate reports on their nutritional status such as CBORD and ROOM SERVICE
- Responded promptly to inquiries from nursing and doctors regarding nutrition concerns or questions via phone calls, email correspondence, printer communications
- Oversaw food production and service work for 150 patients
Diet Clerk
Alameda Health System
San Leandro
06.2024 - Current
- Enhanced revenue accuracy by recording 100% of daily meal counts for precise billing
- Ensured confidentiality for 100 patients' records, maintaining HIPAA compliance
- Collaborated with patients and dietitians in selecting appropriate meals based on dietary needs and preferences through 'my Dinning'
- Communicated with nursing staff regarding patients' dietary restrictions or special requests
- Participated in ongoing education opportunities related to nutrition support services within the healthcare setting
- Answered phone calls from patients or family members regarding meal-related questions or concerns
Dangerous Goods & Information Agent/ Team Leader
FedEx Express
Oakland
09.2021 - 09.2024
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement
- Tracked Parcel movement using various hand-held technologies
- Recorded and Reported freight counts daily
- Resolved conveyor belt issues by clearing jams/blockages
- Completed regular upkeep on equipment to replace rollers, belts and plugs
Food Service Worker
Covia Communities
Oakland
05.2017 - 12.2019
- Utilized therapeutic and mechanically altered diets menus to create nutritious and appealing meals for patients with specific health conditions
- Facilitated meals in skilled nursing and memory care units
- Demonstrated hospitality and customer service while greeting tables
- Operated POS terminals to input orders, split bills, and calculate totals
Education
Public Health Academy (Diploma) -
Oakland High School
Oakland, Ca06.2018
Some College (No Degree) - Nursing
Chabot College
Hayward, CaSkills
- First Aid certification
- Excellent Administrative Skills
- Medical Terminology
- Microsoft Office Applications
- Time Management
- Interpersonal Skills
- Record Keeping
- Quality Assurance
- Attention to Detail
- Organizational skills
- Data Entry
- Problem-Solving
- Strong Oral and Written Communication
- Thrives in a fast-paced environment
- Typing speed 55 wpm
- Client Satisfaction
- EMR Systems
- Dining systems
- Delivery systems
- CBORD utilization
- HIPAA compliance
- Eating disorder support
Awards
- Peak All star, 2021, FedEx Express
- All Star, 2022, FedEx Express
- Peak Performer, 2023, FedEx Express
- Bravo Zulu, 2024, FedEx Express
- Employee of the month, 2024, FedEx Express
Timeline
Nutrition Assistant
Sutter Health
09.2024 - Current
Diet Clerk
Alameda Health System
06.2024 - Current
Dangerous Goods & Information Agent/ Team Leader
FedEx Express
09.2021 - 09.2024
Food Service Worker
Covia Communities
05.2017 - 12.2019
Public Health Academy (Diploma) -
Oakland High School
Some College (No Degree) - Nursing
Chabot College