Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexa Huigenbos

Newmarket,ON

Summary

Recent Seneca Polytechnic graduate and customer service professional with a strong background in public communication, active listening, and high-pressure decision-making. Backed by several years in fast-paced customer service roles, with proven ability to de-escalate conflict, multitask under pressure, and communicate clearly and empathetically. Experienced in team collaboration, training peers, and maintaining composure in dynamic, high-demand environments. Committed to delivering calm, accurate, and professional service in every interaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Beertown Public House
03.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Volunteer

DogTales Rescue and Sanctuary
08.2022 - Current
  • Increased animal socialization by engaging in regular playtime sessions with dogs at the shelter.
  • Ensured a safe environment for volunteers by following established protocols regarding animal handling and safety measures.
  • Provided companionship and comfort to animals in need of extra love and attention.

Customer Service Lead

Loblaws Superstore
10.2019 - 08.2024
  • Resolved customer service issues using company processes and policies.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.

Education

911 & Emergency Services Communications

Seneca Polytechnic
Toronto, ON
04-2025

High School Diploma

Dr. J.M. Denison Secondary School
Newmarket, ON
06-2021

Skills

  • Dedicated work ethic
  • Outstanding customer support
  • Skilled multitasker
  • Active listening
  • Emotional intelligence
  • Team collaboration
  • Composed in high-stress situations
  • Typing speed of 65 WPM with 991% accuracy

Certification

  • Red Cross Standard First Aid CPR/AED Certification (2025)
  • APCO Certification (2024)
  • APCO Fire Certification (2025)
  • APCO Law Certification (2025)

Timeline

Server

Beertown Public House
03.2023 - Current

Volunteer

DogTales Rescue and Sanctuary
08.2022 - Current

Customer Service Lead

Loblaws Superstore
10.2019 - 08.2024

911 & Emergency Services Communications

Seneca Polytechnic

High School Diploma

Dr. J.M. Denison Secondary School

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Alexa Huigenbos