Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexa Hockey

Kamloops,BC

Summary

Very sociable customer service professional with a proven background in both serving and retail environments. Adept at delivering exceptional service through strong interpersonal and communication skills, I excel at engaging customers, accommodating their needs, and resolving issues efficiently and accordingly. I'm very eager to work hands-on, whether that's helping customers, working in the warehouse, building, and/or prepping in the kitchen. My experience in fast-paced settings has honed my ability to multitask, work collaboratively, and maintain a positive, customer-first attitude to ensure every interaction ends with a welcoming and exceptional experience.

Overview

5
5
years of professional experience

Work History

Retail/Customer Service Associate

Peavey Mart
Kamloops, British Columbia
11.2022 - Current
  • Assisted customers with inquiries, product selection, and troubleshooting concerns.
  • Ensured efficient and friendly service while handling transactions.
  • Maintained store organization by stocking and tidying displays.
  • Built strong customer relationships through positive interactions and problem resolution.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Host/server

Scotts Inn & Restaurant
Kamloops, British Columbia
05.2021 - 11.2025
  • Warmly greeted and seat guests, ensuring a welcoming dining experience.
  • Provided menu recommendations and assisted with dietary and/or special customer requests.
  • assisted servers in delivering food and beverages efficiently.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.

Education

High School Diploma -

ValleyView Secondary
Kamloops, BC
06-2025

Skills

  • Strong social skills, with excellent communication and active listening
  • Problem solving and conflict resolution
  • Content and efficient when working under pressure or a fast pace
  • Capable of multitasking, and getting things done in a timely manner
  • Able to complete tasks independently, or with little to no guidance
  • Product knowledge and recommendations
  • Team collaboration

Timeline

Retail/Customer Service Associate

Peavey Mart
11.2022 - Current

Host/server

Scotts Inn & Restaurant
05.2021 - 11.2025

High School Diploma -

ValleyView Secondary
Alexa Hockey