Alexa Hinojos
Buena Park
Summary
Results-driven professional with a background in retail management and customer service. Experienced in overseeing daily operations, motivating teams, and maintaining high visual merchandising standards to drive sales performance and customer loyalty.
Overview
10
10
years of professional experience
Work History
Assistant Department Manager
Nordstrom
Cerritos
02.2024 - Current
- Support the Department Manager in overseeing daily operations and sales goals for three departments.
- Help coach and motivate sales associates to deliver exceptional customer service.
- Lead by example on the sales floor by building strong customer relationships.
- Assist with hiring, onboarding, and training new sales associates.
- Create schedules, and ensure proper floor coverage.
- Maintain visual merchandising standards and product presentation.
- Handle customer concerns, repairs, special orders, and resolve issues professionally.
- Set pay period sales goals for sales associates, so they can push for commission.
Retail Sales Associate
Nordstrom
Cerritos
11.2021 - 02.2024
- Keeping up to date on the latest trends and knowledge of merchandise.
- Set and exceed personal sales goals.
- Skills: Jewelry Engraving, Watch Sizing, and Sunglasses Adjustments.
- Providing excellent customer service.
- Creating long-lasting customer relationships to bring them back into the store.
- POS systems, promotions, payments, exchanges, and returns.
Food Server
Black Bear Diner
Buena Park
05.2017 - 03.2020
- Food and beverage service.
- Customer service.
- Guest relations.
- Multitasking in a fast-paced environment.
- Problem solving.
- Knowledge in POS systems.
Secretary
Related Companies L.P
Anaheim
05.2016 - 05.2017
- Customer service
- Client support.
- Data entry and record keeping.
- Phone, email, and in-person communication.
- Time management and multitasking.
Education
Associate of Arts - Fashion Merchandising
Fullerton College
Fullerton, CA12-2020
High School Diploma -
John F. Kennedy High School
La Palma, CA01-2016
Skills
- Customer service
- Visual merchandising
- Problem solving
- Time management
- Team building
- Effective communication
- Coaching skills
Timeline
Assistant Department Manager
Nordstrom
02.2024 - Current
Retail Sales Associate
Nordstrom
11.2021 - 02.2024
Food Server
Black Bear Diner
05.2017 - 03.2020
Secretary
Related Companies L.P
05.2016 - 05.2017
Associate of Arts - Fashion Merchandising
Fullerton College
High School Diploma -
John F. Kennedy High School