Alexa Gagnier
Ottawa,ON
Summary
Experienced emergency Veterinary Technician with a respected career at Ottawa Animal Emergency and Specialty Hospital, showcasing exceptional customer service and patient care. Excellent critical thinking and communication skills to enhance patient outcomes and client satisfaction. Demonstrated reliability through effective teamwork and a flexible schedule, contributing significantly to clinic efficiency.
Overview
6
6
years of professional experience
Work History
Veterinary Technician
Ottawa Animal Emergency And Specialty Hospital
11.2020 - Current
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Increased client satisfaction by addressing concerns and answering questions regarding their pets'' health and treatment options.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Answered owner animal health questions and advised on best care practices.
- Improved patient outcomes by providing timely and accurate emergency care to critically ill animals.
Dog Walker
Spot
02.2024 - Current
- Made owners comfortable with care by following instructions and meeting dog needs.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
- Increased client satisfaction by providing timely and attentive care for their pets.
- Monitored health of pets during walks, reporting any concerns or changes in behavior to owners promptly.
Marina Attendant/Dock Hand
Lakeview Park Marina
04.2018 - 10.2020
- Ensured timely refueling services for customers, maintaining accurate records of transactions while adhering to safety protocols during fuel transfers.
- Facilitated smooth arrivals and departures of boats with efficient docking assistance and timely communication with guests.
- Assisted visiting boaters in navigating local waters by providing valuable knowledge about nearby attractions, amenities, and safety considerations.
- Strengthened relationships between boat owners and the marina through consistent communication regarding updates on services offered or policy changes.
- Provided excellent customer service, addressing concerns promptly, leading to increased repeat business from satisfied clients.
Education
Diploma - Veterinary Technician
St. Clair College of Applied Arts And Technology
Windsor, ON04.2020
Skills
- Reliability and punctuality
- Excellent Communication
- Flexible Schedule
- Patience and Calmness
- Customer Service
- Animal Empathy
- Attention to Detail
- Critical Thinking
Languages
English
Native or Bilingual
CPR
CPR certified for humans and have done multiple CPR training courses on CPR for animals.
Timeline
Dog Walker
Spot
02.2024 - Current
Veterinary Technician
Ottawa Animal Emergency And Specialty Hospital
11.2020 - Current
Marina Attendant/Dock Hand
Lakeview Park Marina
04.2018 - 10.2020
Diploma - Veterinary Technician
St. Clair College of Applied Arts And Technology
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