Alexa Duarte
El Monte
Summary
Well-organized professional equipped with varied experiences in different roles. Flexible, people-oriented professional with exceptional communication skills. Eager to bring a combination of quality service, leadership, and problem-solving skills to a new role!
Overview
6
6
years of professional experience
Work History
Optician/Receptionist
Walmart
06.2022 - Current
- Recommending vision products based on customer needs while inputting accurate patient data, and hands-on customer experience
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
Program Leader
Think Together
05.2020 - 06.2022
- Boosted student engagement through effective program development and implementation.
- Created a safe, nurturing environment for all participants during daily activities.
- Monitored children's progress using assessments, adjusting programs as necessary.
- Supported educational initiatives for students aged 5-13 in San Gabriel Valley.
- Facilitated collaboration between schools and families to enhance student success.
Education
BS - Sociology, Computer Information Systems
California State Polytechnic University, Pomona
06-2024
Skills
- Leadership & Team Coordination, Adaptable to different work environments, and strong communicator
- Created customer relationships leading to personalized service requests
- 3 years of experience using POS systems like SDS and BOSS
- Proficient in the Microsoft Office Suite Tools (Word, PowerPoint, Outlook, etc), as well as Google Tools
- Telephone skills, Documentation and reporting, Basic accounting, Data entry, etc
Languages
English: Fluent: Speaking, Reading, Writing
Spanish: Fluent: Speaking, Reading, Writing
Timeline
Optician/Receptionist
Walmart
06.2022 - Current
Program Leader
Think Together
05.2020 - 06.2022
BS - Sociology, Computer Information Systems
California State Polytechnic University, Pomona