ALEXA DOWNING
Garden Grove
Summary
Enthusiastic and exceptional leader, proficiently talented at customer relations, professionally focused on exceeding expectations and building customer loyalty.
Overview
15
15
years of professional experience
Work History
Shift Leader
TJ Maxx
10.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Inventory management.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Stocked merchandise, clearly labeling items, and organizing products.
Support & Office Administrations
Private Surveillance Systems LLC
02.2013 - 01.2023
- Prepared meetings, edited proposals, generated project punchlists, transmittals and memorandums for organizational support.
- Advocated office supplies, vendors, configuration and upkeep.
- Evaluated, answered and directed incoming/outgoing calls while recording accurate message notes.
- Researched, troubleshot and resolved complex problems independently.
- Trained for general IT integration and software configuration.
Server/Bartender
Rio Vista Inn
02.2014 - 09.2019
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Quickly set up and cleared tables and stocked all service stations.
- Skillfully promoted items on beverage lists and restaurant specials.
- Displayed enthusiasm and thorough knowledge about the restaurant's menu and products.
- Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).
- Verified that guests at the bar were of legal age.
Accounts Manager
Eco Shield Pest Control
12.2017 - 07.2018
- Educated customers about procedures, and scheduled appointments based on the necessary product application needed.
- Responded to customer requests for products, services and information with resourcefulness, skill and advanced use of internal knowledge bases.
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly to maintain and extend the relationships for future buisness opportunities.
- Contacted customers as soon as issues arose to immediately find resolution before the problem escalated.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Analyzed departmental documents for appropriate distribution and filing.
Host/Customer Relations Representative
Laguna Cliffs Marriott Resort & Spa
09.2013 - 05.2015
- Resolved service-related problems in a timely manner.
- Processed telephone and walk-in reservations.
- Communicated with guests to ensure to meet their needs and requirements.
- Greeted and welcomed all hotel guests with a smile.
- Accommodated guests' requests.
Retail Sales Associate
Junquies - Pacific Coast Hwy
03.2011 - 12.2012
- Welcomed customers into the store and accommodated them to locate items.
- Used time efficiently when not serving customers, including folding clothes and tidying out fitting rooms.
- Followed merchandising guidelines to present a visually appealing display.
- Worked directly with management and customers.
- Developed positive customer relationships through friendly greetings and excellent service.
Education
Associate of Arts - Biological Chemistry
Orange Coast College
Costa Mesa, CAHigh School Diploma -
Dana Hills High School
Dana Point, CA2013
Skills
- Highly organized
- Punctual
- Fast learner
- Strive to excel
- Self-motivated
- Computer literate
- Excellent work ethic
- Customer-oriented
- Conflict resolution
- Team Leadership
- Remarkable communication skills
- Guest satisfaction specialist
- Critical thinker
- Planning/coordinating
- Account oversight
- Client development
Timeline
Shift Leader
TJ Maxx
10.2022 - Current
Accounts Manager
Eco Shield Pest Control
12.2017 - 07.2018
Server/Bartender
Rio Vista Inn
02.2014 - 09.2019
Host/Customer Relations Representative
Laguna Cliffs Marriott Resort & Spa
09.2013 - 05.2015
Support & Office Administrations
Private Surveillance Systems LLC
02.2013 - 01.2023
Retail Sales Associate
Junquies - Pacific Coast Hwy
03.2011 - 12.2012
Associate of Arts - Biological Chemistry
Orange Coast College
High School Diploma -
Dana Hills High School