Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexa DeKeyzer

St. Thomas,ON

Summary

Knowledgeable and dedicated customer service professional with extensive experience in law and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Court Support Services Student

Fanshawe College
09.2023 - Current
    • Participated in courtroom observations and shadowed court officers to gain insight into legal proceedings and courtroom dynamics
    • Provided logistical support during court proceedings, including setting up courtrooms, managing exhibits, and assisting with technology
    • Maintained confidentiality and professionalism while handling sensitive case information and interacting with clients and attorneys.
    • Managed incoming calls and directed inquiries to appropriate staff members, demonstrating effective communication skills.

Staffing Clerk

St. Thomas Elgin General Hospital
06.2022 - 11.2023
  • Managed staffing schedule for various hospital departments, ensuring adequate coverage for shifts while minimizing overtime costs.
  • Utilized scheduling software to allocate staff resources efficiently and effectively based on patient census and acuity levels.
  • Monitored and tracked staff attendance, absences, and time-off requests, ensuring compliance with hospital policies, unions rules and labor regulations.
  • Facilitated communication between staff members and management regarding scheduling changes, shift swaps, and other staffing-related matters.

Law Clerk Student

Fanshawe College
09.2021 - 04.2023
  • Drafted legal documents such as motions, briefs, and memoranda under supervision, gaining insight into legal writing and formatting.
  • Assisted in case management activities, including organizing and maintaining case files, tracking deadlines, and scheduling court appearances
  • Participated in client interviews and consultations, honing interpersonal communication and client relationship skills.
  • Learned about legal ethics and professional responsibility, understanding the importance of confidentiality, integrity, and conflict of interest.

Store Manager

Smokes Poutinerie
08.2019 - 06.2022
  • Led and managed all aspects of daily store operations, including sales, customer service, inventory management, and staff supervision.
  • Implemented and maintained franchise standards and procedures to ensure consistency in product quality, service delivery, and brand representation.
  • Recruited, trained, and coached a team of employees to deliver exceptional customer service and maximize sales opportunities.
  • Managed inventory levels and controlled costs through efficient ordering, receiving, and stock rotation practices.

Multi-Unit Manager

SUBWAY®Restaurants
04.2014 - 04.2019
  • Oversaw the operations of multiple franchise locations, ensuring adherence to brand standards, policies, and procedures across all units.
  • Conducted regular store visits and inspections to evaluate performance, provide feedback, and identify opportunities for improvement.
  • Managed inventory levels, product assortment, and merchandising standards to optimize sales and minimize costs across all units.
  • Established and maintained relationships with landlords, vendors, and suppliers to ensure timely delivery of goods and services to each store.

Education

Court Support Services

Fanshawe College
London, ON
04.2024

Law Clerk

Fanshawe College
London, ON
04.2023

Skills

  • Database Updating
  • Operations Support
  • Presentation Development
  • Customer Service
  • Event Coordination
  • Data Entry
  • Fast Learner
  • Attention to Detail
  • Energetic and Enthusiastic
  • Organizational Skills
  • Time management abilities
  • Professionalism
  • Computer Skills
  • Email and Telephone Etiquette

Certification

Court Support Services Certificate [2024]

Supervisor – Health and Safety – 2024

Worker Health and Safety Awareness – 2024
Law Clerk Diploma - 2023

Timeline

Court Support Services Student

Fanshawe College
09.2023 - Current

Staffing Clerk

St. Thomas Elgin General Hospital
06.2022 - 11.2023

Law Clerk Student

Fanshawe College
09.2021 - 04.2023

Store Manager

Smokes Poutinerie
08.2019 - 06.2022

Multi-Unit Manager

SUBWAY®Restaurants
04.2014 - 04.2019

Court Support Services

Fanshawe College

Law Clerk

Fanshawe College

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Alexa DeKeyzer