Alexa Congdon
Greely
Summary
Detail-oriented Security Administrator with a strong background in Criminology and nearly a year of experience supporting the GDMS-C Corporate Security Team. Demonstrates proficiency in Adobe Acrobat, MS Office (Outlook, PowerPoint, Word, Excel), and Lenel (Security Management System), coupled with knowledge of Canada’s Controlled Goods Program and Security Clearances. Proven ability to enhance security operations through diligent administrative support, and process optimization. Aiming to leverage these skills to contribute to an organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Administrator
General Dynamics Mission Systems - Canada
Ottawa
05.2024 - Current
- Collaborate closely with the Corporate Security Team, and provide administrative support.
- Use MS Office (Outlook, PowerPoint, Word, and Excel) to complete daily tasks.
- Managing approval, maintenance, and tracking of area access requests (AARs).
- Assist in the process of security clearances.
- Manage the input and output of visit data into the database.
- Assist in the process of Controlled Goods Program (CGP) applications.
- Create new hire files and collect all necessary forms.
- Assist with inputting data into the Security Management System, Lenel.
- Maintain the Security intranet site (SharePoint).
- Update/create Security Instruction Documents.
Fitness Center Attendant
Carleton University
Ottawa
10.2022 - 07.2024
- Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
- Responded to first aid emergencies, and used de-escalation techniques to prevent potential violence.
- Enforced safety rules and procedures to minimize injuries.
- Kept accurate documentation of cleaning logs, incident reports, and updated maintenance logs for equipment.
Assistant Manager
Shaw's Ice Cream Dairy Bar
St. Thomas
03.2020 - 09.2023
- Outlined and delegated tasks for dairy bar staff to complete during shifts.
- Greeted customers with a smile while taking accurate ice cream orders and giving accurate change.
- Completed opening and closing duties, including balancing tills, delegating cleaning tasks, and ensuring the store is locked up.
- Fulfilled wholesale orders by communicating effectively between wholesale customers and Shaw's production facility.
- Collaborated with the store manager and Shaw's owner to facilitate staff meetings and resolve any important issues.
- Ensured compliance with safety regulations and company policies.
Cashier Supervisor
Mckeen Metro Glebe
Ottawa
09.2021 - 04.2023
- Completed transactions and handled money, providing accurate change while ensuring quality customer service.
- Scheduled breaks and organized tasks for on-shift cashiers.
- Fulfilled cash pick-ups from tills and was responsible for ensuring tills were locked away at close.
- Assisted cashiers as problems arose relating to pricing issues and problems customers experienced while shopping in the store.
- Completed sanitization and cleaning duties throughout shifts.
Guest Experience Leader & Crew Trainer
McDonald's
St. Thomas
03.2018 - 05.2020
- Greeted customers, took accurate food orders, and provided precise change.
- Partnered with other crew members and managers to meet target goals throughout shifts.
- Ensured items were well-stocked, and was responsible for restaurant cleanliness.
- Trained new employees on proper restaurant procedures while displaying strong leadership skills and a positive attitude.
Education
Bachelor of Arts - Criminology & Criminal Justice (Honours)
Carleton University
Ottawa, ON04-2024
Skills
- Attention to detail
- Team collaboration
- Access control
- Organizational skills
- Microsoft Office
- Database management
- Customer service
Certification
- Holds a NATO Secret Security Clearance
- First Aid Certified
Timeline
Security Administrator
General Dynamics Mission Systems - Canada
05.2024 - Current
Fitness Center Attendant
Carleton University
10.2022 - 07.2024
Cashier Supervisor
Mckeen Metro Glebe
09.2021 - 04.2023
Assistant Manager
Shaw's Ice Cream Dairy Bar
03.2020 - 09.2023
Guest Experience Leader & Crew Trainer
McDonald's
03.2018 - 05.2020
Bachelor of Arts - Criminology & Criminal Justice (Honours)
Carleton University
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