ALEXA CALLA

Human Resources Responsibilities

• Maintained human resources information system and kept employee personnel files up to date and accurate.
• Coordinated and assisted HR Manager in relation to recruitment, onboarding, offer letters and offboarding plans.
• Conducted new employee orientations and providing new hires with a smooth transition into the company culture.
• Created all new employee welcome packages, including office set up.
• Created job descriptions, job postings on social platforms and coordinate with recruiters to find suitable candidates.
• Screened and interviewed candidates for job openings and drafted offer letters.
• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Responsible for managing the summer internship/ co-op program and supervising all interns.
• Employee relations which include, staff training requirements, employee surveys, promote positive culture, social events, day-to-day employee interaction at all levels and provide tools, as required.
• Participate and coordinate employee check-in programs and annual performance management programs.
• Responsible for administering employee group benefits, conducting monthly and annual reports and assisting HR Manager on annual group benefits renewals.
• Regularly update all HR templates and checklists.
• Led all employee engagement events - birthdays, annual employee gifts, benchmark anniversaries, holidays, company events and training.
• Lead member of the Social Committee, Joint Health & Safety Committee and Green Initiative Committee.

Operations Responsibilities

• Implement and manage toner, batteries and waste recycling programs as a green initiative.
• Implemented a Health & Safety training program to meet compliance requirements pursuant to Occupational Health & Safety Act.
• Conducted monthly safety and fire plan inspections and manage security camera systems and building alarm systems.
• Boosted productivity by establishing effective communication channels between departments.
• Reported and resolved incidents or safety hazards that do not comply with the OHSA.
• Collaborated with managers to evaluate needs and optimize operational plans.
• Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
• Coordinated and managed Mental Health and Wellness Week programs.
• Supervised the office cleaner and implemented cleaning schedule.
• Sourced contractors for building maintenance and managed accounts.
• Maximized resource utilization by monitoring staff schedules and allocating tasks.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed all head office keys, rentals, general office supplies and office purchases.
• Managed all service accounts, invoices and payments.
• Maintained, repaired and organized all telecommunications systems in the building.
• Managed structure of server by working with external IT support provider.
• Prepared all of the operation budgets by obtaining quotes.

Business Administrator Responsibilities

• Created and designed monthly employee newsletters.
• Responsible for updating all social media engagement and awareness.
• Coordinated and arranged meetings/appointments for the CEO.
• Responsible for creating weekly inter department meeting schedules.
• Maintained office administration, filing system, documents and reports.
• Monitored administration budgets, staff attendance, time off and activity report.
• Recorded and manage all policies and procedures.
• Responded to all inquiries and communications.
• Prepared presentations for meetings and events.
• Processed invoices, deposit cheques and maintain record of payments.
• Ordered and maintained office supply inventory.
• Logged and distributed office and department mail.
• Executive support to the management team as well as direct assistant to the Vice President of Business Operations.

• Maintained accurate records of personnel related data.
• Oversee the development of the company's procedures and policies including employment, compensation, benefits, employee relations and training.
• Managed recruitment including job postings, screening and interviewing.
• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Created job postings, provided the Operations team with applicant lists for review.
• Supported employee relations, cultivating retention with welcoming and inclusive work culture.
• Facilitated the orientation and onboarding process, ensuring a smooth transition into their roles.
• Completed employee employment verifications and unemployment paperwork prior to hire or termination.
• Completed incident/accident report forms .
• Actively contributed as a lead member of the Joint Health and Safety Committee and conducted regular workplace inspections.
• Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
• Managed vacations, absence tracking and provided reconciliation to staff.
• Administer benefit plans; including enrollment, termination, and assist with general benefit inquiries.
• Conducted performance evaluations, identifying areas of improvement and offering constructive feedback.
• Improved employee retention with targeted professional development opportunities.
• Interpret, enforce and communicated the policies to foster a compliant and positive work environment.
• Established solid relationships between departments by providing well-rounded support across various teams.
• Maintained compliance with labor laws and regulations, minimizing legal risks.
• Facilitated employee relations and resolved conflicts, fostering positive work environment.

• Assisted coaching boys soccer from between the ages of 8-12 years old.
• Helped set up and ran drills while ensuring effective techniques are being taught and refine during practice.
• Help guide and support the players during game time.
• Managed attendance to all practices and games.
• Maintained clean, neat, and operations to serve the program needs.
• Assisted with special events and programs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Used strong interpersonal communication skills to convey information to others.