Alexa Broder
Conception Bay South,NL
Summary
Bilingual, fast learning and outgoing professional looking to join a team of like-minded people. Creative and hardworking to guarantee a pleasant, educational and efficient work place.
Overview
21
21
years of professional experience
Work History
Lead Optometric Technician / Manager
Clear Eye Care
03.2019 - 10.2022
- Provided exceptional customer service, addressing patient concerns promptly and professionally in person and over the phone.
- Participated in professional development opportunities, staying current on industry trends and advancements in optometric technology, including contact lenses.
- Collaborated with office management team to implement new procedures for better patient experience, including making new SOP's.
- Performed routine equipment maintenance, prolonging lifespan and avoiding costly repairs or replacements.
- Maintained a clean and organized work environment, adhering to strict hygiene standards for optimal patient safety.
- Optimized billing procedures by accurately submitting insurance claims and managing accounts receivable tasks diligently and effectively.
- Developed strong relationships with local physicians, fostering referrals and collaboration for comprehensive patient care.
- Conducted visual field tests and retinal imaging, supporting early detection of ocular conditions.
VIP Hospitality Host
True North Sports & Entertainment
01.2023 - 05.2024
- Streamlined check-in/check-out processes for VIP guests by collaboratively working with front desk team.
- Enhanced guest experience by providing personalized and attentive service during their stay.
- Implemented effective organizational strategies for managing multiple tasks simultaneously while maintaining a high level of attention to detail.
- Coordinated VIP events and accommodations, ensuring seamless execution and memorable experiences.
- Conducted room inspections prior to arrival of VIP guests, ensuring that everything was up-to-par according to standards.
- Received consistent positive feedback from guests on exceptional service provided throughout their stay.
Host
The Garrick
09.2018 - 03.2020
- Assure tickets to each event are legal, scanned properly and are equipped with appropriate identification.
- Possessions and coats that are checked are visibly labeled with correct tag, ensuring the patron has matching numbers.
- In charge of money taken at both box office and coat check.
- Clean up in theatre after event, including sweeping, sorting recycling and garbage.
- On each shift with a radio to communicate with other employees, management and security.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Owner
Dead Dog Drums
04.2012 - 09.2017
- Produced customized quotes and invoices for customers.
- Networked with musicians, producers, engineers and studios all over the globe.
- Created orders with exporters, focusing in on great detail such as wood types, sizes, durability and sounds.
- Aided in the drum kit building process, such as drilling, painting / staining, sanding and cutting.
- Followed up with customers to guarantee their product was what they desired, including making adjustments or fixes where need be.
- Hired one employee throughout the duration of the business to help with the wood working process.
Cashier Sales Associate
Things Remembered
11.2012 - 01.2017
- Received training and experience in cutting keys and how to operate engraving machines.
- Used needlepoint engravers to engrave store items, personal items and jewellery.
- Worked in a co-operative team atmosphere using stations around the store to be fast and efficient.
- When working independently, ensured a proper set up and estimated order time was as accurate as possible.
- Keyholder for the store responsible for counting the float when opening and closing and doing nightly deposits.
Customer Service Representative
Shefield Express
06.2009 - 10.2011
- Placed orders for store products from multiple companies when low on stock or a special order was placed.
- Responsible for daily and nightly cash counting and deposits.
- Keyholder for the security office of Grant Park Mall.
- Gained knowledge of a variety of tobacco and lottery products, using my expertise as advice.
- Used many methods of cleaning to keep the store in top aesthetic condition.
- Interacted and befriended new and old customers, making an effort to remember orders.
Administrative Assistant
Insurance Council Of Manitoba
05.2003 - 10.2007
- Data entry with confidential information using both Microsoft and in-house programs.
- Answered telephones, utilizing the switchboard to direct calls to the appropriate employees.
- Set up meetings, exams and lunches in the on site board room when necessary.
- Record keeping and filing, as well as sending outgoing mail to different agencies, brokers clients throughout Canada.
Education
Political Science
Université De Saint-Boniface
Winnipeg, MBHigh School Diploma -
Kelvin High School
Winnipeg, MB2008
Skills
- Fluent in both French and English; orally and written
- Capable of working both cooperatively and independently
- Can type up to 88 words per minute
- Experienced in employee training and hiring
- Understanding of both Microsoft and Apple computer programs
- Customer service and efficiency oriented
Timeline
VIP Hospitality Host
True North Sports & Entertainment
01.2023 - 05.2024
Lead Optometric Technician / Manager
Clear Eye Care
03.2019 - 10.2022
Host
The Garrick
09.2018 - 03.2020
Cashier Sales Associate
Things Remembered
11.2012 - 01.2017
Owner
Dead Dog Drums
04.2012 - 09.2017
Customer Service Representative
Shefield Express
06.2009 - 10.2011
Administrative Assistant
Insurance Council Of Manitoba
05.2003 - 10.2007
Political Science
Université De Saint-Boniface
High School Diploma -
Kelvin High School
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