ALEXA BARRERA PAZ
San Jose
Summary
Customer service professional with over 5 years of experience supporting diverse populations in healthcare, automotive, and retail sectors. Skilled in conflict resolution, bilingual communication, and administrative coordination, with a strong focus on enhancing operational efficiency and client satisfaction. Proven ability to manage complex scheduling, resolve inquiries promptly, and implement process improvements that streamline office functions. Committed to providing exceptional employee support and fostering positive workplace relationships in a public service environment.
Overview
5
5
years of professional experience
Work History
Business Director Coordinator
Capitol Subaru
12.2024 - Current
- Effectively assisted customers and clients, resolving inquiries and conflicts to enhance satisfaction and retention.
- Managed appointments and optimized schedules to improve operational efficiency across multiple teams.
- Proficient in phone, email, and face-to-face communication, ensuring clear and professional interactions with customers and colleagues.
- Quickly addressed and resolved customer and client issues to maintain smooth service experiences.
- Coordinated with various departments and supported business functions to facilitate project completion and daily workflows.
- Balanced multiple tasks and responsibilities efficiently in fast-paced environments.
Service Customer Operator
CarMax
03.2023 - 12.2024
- Assisted customers with inquiries, enhancing satisfaction and retention by providing timely and effective support—skills transferable to addressing employee questions and concerns.
- Coordinated appointments and optimized scheduling efficiency, demonstrating strong organizational skills essential for managing employee services and workflows.
- Resolved issues promptly to ensure seamless service experiences, reflecting the ability to handle employee concerns with professionalism and urgency.
- Utilized phone, email, and face-to-face communication to maintain clear and professional interactions with customers and colleagues, supporting effective internal and external communication.
- Developed and implemented a filing system that improved team efficiency by 25%, showcasing initiative in administrative process improvement.
- Collaborated with multiple departments to support business functions and facilitate project completion, highlighting teamwork and cross-functional coordination.
- Managed multiple tasks effectively in fast-paced environments, demonstrating strong time management and adaptability.
Front Desk
Boomerang Healthcare
01.2021 - 01.2023
- Assisted clients with check-in and handled phone and email inquiries, enhancing service quality and improving client satisfaction—skills directly applicable to employee support functions.
- Resolved client conflicts and confirmed appointments, ensuring seamless communication between offices and fostering a positive service environment.
- Coordinated appointments and optimized scheduling efficiency, demonstrating strong organizational abilities essential for managing employee services workflows.
- Responded promptly to customer inquiries and resolved issues efficiently, maintaining smooth service experiences and reflecting the ability to manage employee concerns professionally.
- Developed and implemented a new filing system that increased team efficiency by 25%, showcasing initiative in administrative process improvements and maintaining organizational standards.
- Collaborated with multiple departments to support business operations and facilitate project completion, highlighting teamwork and cross-functional communication.
- Managed multiple tasks effectively in fast-paced environments, demonstrating strong time management, adaptability, and attention to detail.
Education
Associates in Arts - Accounting
De Anza College
Cupertino, CA09.2027
Skills
- Employee & Client Support
- Scheduling and Coordination
- Cross-Departmental Coordination
- Administrative & Office Support
- Process Documentation and Compliance
- Interpersonal Skills
- Time Management & Multitasking
- Process Improvement
- Bilingual Communication
- Microsoft Office Suite
LANGUAGES
English
Spanish
Timeline
Business Director Coordinator
Capitol Subaru
12.2024 - Current
Service Customer Operator
CarMax
03.2023 - 12.2024
Front Desk
Boomerang Healthcare
01.2021 - 01.2023
Associates in Arts - Accounting
De Anza College
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