Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Alexa Alvarez

Madera,CA

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Internal Revenue Service, IRS
12.2024 - 09.2025
  • Interpreted and applied federal tax codes for personal and business taxes.
  • Managed approximately 30 incoming calls pertaning to tax accounts.
  • Responded to taxpayer questions and helped individuals complete and file tax documentation.
  • Professionally negotiated and dealt with taxpayers in confrontational situations.
  • Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Identified and resolved discrepancies and errors in taxpayers accounts.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests or concerns with tax accounts

Operations Manager

AMA Trucking
01.2015 - 03.2023
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Utilize computer systems to run databases, pay bills and order supplies.
  • Wrote work orders, accounting for standard budgeting guidelines and operational parameters.
  • Tracked expenses, processed invoices and completed other related accounting tasks.
  • Maintained internal accuracy and transparency controls in accounting and bookkeeping.
  • Filed invoices with processed checks to maintain orderly accounting filing system.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Janitorial Worker

Maria's Cleaning Company
01.2011 - 01.2013
  • Monitor building security and safety as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Kept building spaces premises clean inside and outside.

Education

High School Diploma -

Madera Adult School
Madera, CA
01.2016

Skills

  • Clear communication
  • Time management
  • Goal orientation
  • Positive attitude
  • Payment processing
  • Database management
  • Attention to detail
  • Written and oral communication
  • Customer service
  • Relationship building

Accomplishments

  • Achieved 100% customer satisfaction national review through effectively helping with taxpayers account.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Certification

  • Driver's License


Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Internal Revenue Service, IRS
12.2024 - 09.2025

Operations Manager

AMA Trucking
01.2015 - 03.2023

Janitorial Worker

Maria's Cleaning Company
01.2011 - 01.2013

High School Diploma -

Madera Adult School

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Alexa Alvarez