Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alex Zaragoza

Taft

Summary

Dynamic and detail-oriented professional with experience at Amazon, excelling in teamwork and customer service. Proven ability to enhance efficiency through effective inventory management and order fulfillment. Recognized for reducing product damage rates and increasing on-time delivery. Proficient in warehouse safety and committed to maintaining high standards in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Fulfillment Associate

Amazon
06.2023 - Current
  • Operated warehouse equipment to efficiently fulfill customer orders.
  • Assisted in inventory management through accurate labeling and organization of products.
  • Followed safety protocols to maintain a secure work environment while handling materials.
  • Collaborated with team members to streamline order picking processes for improved efficiency.
  • Conducted quality checks on outgoing shipments to ensure accuracy and completeness.
  • Learned and utilized fulfillment software to track inventory levels and order status.
  • Participated in training sessions to enhance knowledge of operational procedures and tools.
  • Adapted quickly to changing priorities in a fast-paced warehouse environment.
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Streamlined order processing by implementing efficient picking and packing techniques.
  • Reduced product damage rates through proper handling, storage, and packaging procedures.
  • Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
  • Followed safety protocols to minimize workplace accidents.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Picked and packed order items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Sales Associate

Levi’s
05.2022 - 06.2023
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Sales Associate

Old Navy
05.2022 - 06.2023
  • Assisted customers with product selection and provided tailored recommendations to enhance shopping experience.
  • Maintained visual merchandising standards, ensuring store displays aligned with brand guidelines and promotions.
  • Processed transactions accurately using point-of-sale systems, contributing to efficient checkout experiences for customers.
  • Collaborated with team members to restock merchandise and maintain organized sales floor throughout shifts.
  • Participated in inventory management tasks, including stock counts and loss prevention procedures, ensuring inventory accuracy.
  • Engaged in promotional events and sales initiatives to drive customer traffic and increase overall store revenue.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Education

Highschool Diploma -

Taft Union High
701 Wildcat Way
06.2022

Skills

  • Teamwork and collaboration
  • Willing to learn
  • Attention to detail
  • Team leadership
  • Customer service
  • Flexible schedule
  • Friendly and courteous
  • Time management
  • Detail-oriented
  • Punctual and reliable
  • Pallet jack proficiency
  • Sorting and organizing
  • Loading and unloading
  • Warehouse safety
  • Product labeling
  • Shipment preparation
  • Hazardous material disposal
  • RFID tracking
  • Merchandise sorting

Languages

Spanish
Native or Bilingual

Timeline

Fulfillment Associate

Amazon
06.2023 - Current

Sales Associate

Levi’s
05.2022 - 06.2023

Sales Associate

Old Navy
05.2022 - 06.2023

Highschool Diploma -

Taft Union High

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Alex Zaragoza