Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Alex Wilson

Abbotsford,BC

Summary

I am looking to progress in my career at Andrew Sheret by applying for the role of Management. I have a proven track record at Andrew Sheret, excelling in customer engagement and sales. Expert in building rapport with customers, demonstrating a goal-oriented mindset. Skilled in problem-solving and teamwork, significantly improving employee retention and customer satisfaction.

Overview

17
17
years of professional experience

Work History

Counter Salesperson

Andrew Sheret
11.2007 - Current
  • Built strong rapport with customers, fostering loyalty and repeat business.
  • Increased customer satisfaction by providing personalized service and product recommendations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
  • Improved overall store presentation by collaborating with coworkers on restocking shelves and maintaining an organized and attractive environment.
  • Participated in ongoing training programs to stay current and enhance product knowledge.

Training Supervisor

Andrew Sheret
05.2018 - 06.2022
  • Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
  • Mentored new hires during their onboarding process, accelerating their integration into the company and work environment.
  • Updated employees with latest policies, procedures.
  • Streamlined training processes for increased efficiency and effectiveness, resulting in higher employee retention rates.
  • Managed a team of trainers to ensure consistent delivery of high-quality training sessions across all departments.
  • Collaborated with managers and supervisors to identify skill gaps and develop customized training to help accordingly.
  • Promoted career advancement opportunities within the company by discussing clear pathways for skill progression through various job roles.
  • Compiled training handbook and related course materials.
  • In charge of Forklift safety training.

Warehouse Supervisor

Andrew Sheret
07.2022 - 10.2022
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised shipping and handling operations.
  • Maintained high levels of accuracy in daily operations.
  • Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.

Inside Sales Heating

Andrew Sheret
11.2022 - 11.2023
  • Developed strong product knowledge through continuous training sessions, staying current with company offerings and updates.
  • Strengthened relationships with existing customers by consistently following up on inquiries and addressing concerns.
  • Increased sales leads by proactively contacting prospective clients and providing product information.
  • Managed a high volume of inbound calls from potential clients seeking information about company products or services.
  • Answered customers' questions regarding products, prices, and availability.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

High School Diploma -

Rick Hansen Secondary
Abbotsford, BC
06.2003

Skills

  • Quick Learner
  • Goal-oriented mindset
  • Upselling strategies
  • Building rapport
  • Teamwork and Collaboration
  • Friendly and Helpful
  • Customer Service
  • Problem-Solving
  • Honest and Dependable
  • Time Management
  • Attention to Detail
  • Adaptable and Flexible
  • Active Listening

Hobbies

I love to spend most of my free time with my family. We like to go on hikes, go paddle boarding during the summer months, play games together and my favorite; building models and painting them! My son and I have taken it upon ourselves to collect trash around the community as we go on our walks together as well!


When my son starts middle school and high school I plan to get further involved with some school/community activities.

My son and I want to start an after school model club at the schools he attends.


I want to start a local gaming club with the help of the Warhammer Alliance.

The mission of the club is as follows; "To nurture skills in young people across the world. Our aim is to provide you with the tools to support
group learning in mathematics, engineering, literacy, art, and design, and the acquisition of life skills via building, gaming and reading."


I want to help teach young kids that there is more to life than computer games and sitting in front of a screen. Getting together with likeminded

friends to hobby is one of the funnest things I have done and still do to this day!

https://warhammer-alliance.com/na/schools-program/



Timeline

Inside Sales Heating

Andrew Sheret
11.2022 - 11.2023

Warehouse Supervisor

Andrew Sheret
07.2022 - 10.2022

Training Supervisor

Andrew Sheret
05.2018 - 06.2022

Counter Salesperson

Andrew Sheret
11.2007 - Current

High School Diploma -

Rick Hansen Secondary

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Alex Wilson