Alex Williams
St. Catharines,ON
Summary
Proven leader and effective problem-solver, adept in emergency response and customer service, honed at Great Wolf Lodge. Excels in high-pressure situations, demonstrating adaptability and strong communication. Skilled in lifeguarding and team collaboration, significantly enhancing guest safety and satisfaction.
Overview
5
5
years of professional experience
Work History
National Lifeguard
Great Wolf Lodge
Niagara Falls, ON
08.2023 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
Online Grocery Associate
Walmart
St. Catharines, ON
10.2022 - 08.2023
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Assisted with troubleshooting technical issues faced by customers using the online platform, providing prompt resolutions.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
Sales Floor Associate
The Painted Turtle Pottery Studio
St. Catharines, ON
02.2020 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
Education
High School -
Lura Secord Secondary School
St. Catharines, ON06.2023
Skills
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership qualities
- Patience and empathy
- Team collaboration
- Adaptability in emergencies
Languages
English
Professional Working
Timeline
National Lifeguard
Great Wolf Lodge
08.2023 - Current
Online Grocery Associate
Walmart
10.2022 - 08.2023
Sales Floor Associate
The Painted Turtle Pottery Studio
02.2020 - 09.2022
High School -
Lura Secord Secondary School