Alex Vandersteen
Welland,ON
Summary
Adept at strategic planning and operations management, I spearheaded teams at B4 Networks towards significant productivity boosts by fostering innovation and enhancing collaboration. My expertise in staff development and hiring, coupled with a knack for resolving complex technical challenges, has consistently improved service delivery and team performance.
Overview
13
13
years of professional experience
Work History
Director of Managed Services
B4 Networks
Fonthill, ON
10.2017 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Assisted in recruiting, hiring and training of team members.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Computer Support Technician
B4 Networks
Fonthill, ON
05.2014 - 10.2017
- Collaborated with team members to diagnose complex technical issues and develop effective resolutions.
- Conducted regular performance reviews of existing systems and recommended upgrades or replacements based on changing business needs.
- Streamlined IT processes by developing and maintaining comprehensive documentation of policies, procedures, and user guides.
- Coordinated with vendors to procure needed equipment or services while negotiating favorable terms that aligned with budget constraints.
- Improved network security by conducting regular audits of system vulnerabilities and implementing necessary safeguards.
- Provided exceptional customer service, resolving technical problems for end-users via phone, email, and in-person consultations.
Computer Support Technician
Horn IT
Whitby, ON
02.2011 - 05.2014
- Collaborated with team members to diagnose complex technical issues and develop effective resolutions.
- Conducted regular performance reviews of existing systems and recommended upgrades or replacements based on changing business needs.
- Configured hardware and granted system permissions to new employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
Education
Advanced Diploma - Computer Engineering Technology
Niagara College
Welland, ON06.2011
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Creativity and Innovation
- Team Management
- Staff Development
- Hiring and Retention
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Director of Managed Services
B4 Networks
10.2017 - Current
Computer Support Technician
B4 Networks
05.2014 - 10.2017
Computer Support Technician
Horn IT
02.2011 - 05.2014
Advanced Diploma - Computer Engineering Technology
Niagara College