Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alex Vandersteen

Alex Vandersteen

Welland,ON

Summary

Adept at strategic planning and operations management, I spearheaded teams at B4 Networks towards significant productivity boosts by fostering innovation and enhancing collaboration. My expertise in staff development and hiring, coupled with a knack for resolving complex technical challenges, has consistently improved service delivery and team performance.

Overview

13
13
years of professional experience

Work History

Director of Managed Services

B4 Networks
10.2017 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Assisted in recruiting, hiring and training of team members.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Computer Support Technician

B4 Networks
05.2014 - 10.2017
  • Collaborated with team members to diagnose complex technical issues and develop effective resolutions.
  • Conducted regular performance reviews of existing systems and recommended upgrades or replacements based on changing business needs.
  • Streamlined IT processes by developing and maintaining comprehensive documentation of policies, procedures, and user guides.
  • Coordinated with vendors to procure needed equipment or services while negotiating favorable terms that aligned with budget constraints.
  • Improved network security by conducting regular audits of system vulnerabilities and implementing necessary safeguards.
  • Provided exceptional customer service, resolving technical problems for end-users via phone, email, and in-person consultations.

Computer Support Technician

Horn IT
02.2011 - 05.2014
  • Collaborated with team members to diagnose complex technical issues and develop effective resolutions.
  • Conducted regular performance reviews of existing systems and recommended upgrades or replacements based on changing business needs.
  • Configured hardware and granted system permissions to new employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.

Education

Advanced Diploma - Computer Engineering Technology

Niagara College
Welland, ON
06.2011

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management
  • Creativity and Innovation
  • Team Management
  • Staff Development
  • Hiring and Retention

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Director of Managed Services

B4 Networks
10.2017 - Current

Computer Support Technician

B4 Networks
05.2014 - 10.2017

Computer Support Technician

Horn IT
02.2011 - 05.2014

Advanced Diploma - Computer Engineering Technology

Niagara College

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Alex Vandersteen