Alex Torres
Calgary,AB
Summary
Dynamic retail leader with extensive experience in team supervision and operations management. Focused on enhancing customer experiences through effective training and visual merchandising strategies that drive sales and engagement. Recognized for strong communication and the ability to motivate teams while ensuring adherence to brand standards.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Visual Merchandiser
Adidas
10.2023 - Current
- Lead visual merchandising execution to ensure store presentation aligns with brand standards and to enhance customer experience.
- Coordinate floor sets and product placements to drive sales and customer engagement.
- Ensured staff followed brand standards to maintain visual consistency and merchandising excellence.
- Guided sales associates during shifts to ensure smooth floor operations and maximize sales.
- Promoted products and upsold to enhance customer experiences and drive store sales.
- Support POS transactions and ensure accuracy in cash handling and operational procedures.
Shift Supervisor
Starbucks
05.2019 - Current
- Lead daily store operations, ensuring smooth execution of service, partner deployment, and operational standards in a high-volume environment.
- Managed workflow and maintained strong service standards to support business performance.
- Coached partners to deliver exceptional customer experiences and uphold Starbucks mission and values.
- Assist in training and developing new and existing partners, fostering growth and engagement.
- Handle customer concerns and resolve issues with professionalism and care, strengthening customer relationships.
- Oversaw cash handling, inventory support, and opening/closing procedures, ensuring compliance with company policies.
Assistant Manager
Cineplex
06.2010 - 07.2022
- Led teams of up to 50 employees while maintaining high performance and service standards.
- Managed daily operations, supervising staff, scheduling shifts, and enhancing guest service experience.
- Addressed customer concerns and escalations professionally to ensure satisfaction and loyalty.
- Assisted in hiring, training, and onboarding new employees to ensure seamless integration into the team.
- Ensured compliance with operational procedures, safety standards, and company policies.
- Supported business goals by leading team development initiatives and fostering a collaborative work environment.
Education
Diploma - Business Administration – Human Resource Management
Southern Alberta Institute of Technology (SAIT)
Calgary, AB11-2025
BBA - Accounting
Mount Royal University
Calgary, AB11-2018
Skills
- Leadership and coaching
- Team development and training
- Performance feedback
- Customer experience and service
- Sales and upselling
- Product knowledge
- Team engagement
- Brand standards adherence
- Store cleanliness and presentation
- Visual merchandising techniques
- Inventory and stock management
- Operational task execution
- Communication skills
- Interpersonal skills
- Collaborative leadership
- Bilingual communication proficiency
- Retail operations management
- Problem solving strategies
- Time management techniques
- Cash handling expertise
Certification
First Aid & CPR Certification, Active
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Visual Merchandiser
Adidas
10.2023 - Current
Shift Supervisor
Starbucks
05.2019 - Current
Assistant Manager
Cineplex
06.2010 - 07.2022
Diploma - Business Administration – Human Resource Management
Southern Alberta Institute of Technology (SAIT)
BBA - Accounting
Mount Royal University