Alex Tokar
Fremont
Summary
Dynamic and dedicated professional with a proven track record at American Swim Academy, excelling in customer service and team collaboration. Skilled in problem-solving and regulatory compliance, I foster strong relationships and enhance member experiences, ensuring a safe and engaging environment for all. Passionate about empowering others to achieve their goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Member Service Representative
American Swim Academy
Newark
08.2024 - Current
- Assisted members with account inquiries and service requests.
- Handled member transactions accurately and efficiently.
- Resolved customer complaints with empathy and professionalism.
- Maintained up-to-date knowledge of company policies and procedures.
- Greeted customers in a friendly and professional manner.
Swim Instructor
American Swim Academy
Newark
09.2023 - Current
- Instructed swim lessons for various skill levels at American Swim Academy.
- Monitored student progress and provided constructive feedback during sessions.
- Ensured a safe swimming environment by enforcing pool rules and protocols.
- Communicated effectively with parents about student performance and needs.
- Collaborated with fellow instructors to share best practices and improve lessons.
- Encouraged swimmers to progress through drills while providing positive feedback on their performance.
Education
Bachelor of Arts - Accounting and Finance
San Jose State University
San Jose, CA05-2028
Skills
- Customer service
- Team collaboration
- Problem solving
- Relationship building
- Problem-solving skills
- Regulatory compliance
Certification
- CPR Certification - ASA
- Professional Communications Certification - Southwest Airlines
Languages
English
Native/ Bilingual
Russian
Native/ Bilingual
Timeline
Member Service Representative
American Swim Academy
08.2024 - Current
Swim Instructor
American Swim Academy
09.2023 - Current
Bachelor of Arts - Accounting and Finance
San Jose State University
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