Summary
Overview
Work History
Education
Skills
Websites
Awards
Languages
Certification
Timeline
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Alexander Taylor

St Catharines,Canada

Summary

5+ years as a results-oriented and client-focused Account Executive with a proven track record in technical services and project delivery. Adept at building and maintaining strong client relationships, specializing in delivering tailored solutions that align with clients' unique technical needs. With a keen understanding of both business and technology, I excel in coordinating complex projects, ensuring they are executed seamlessly and exceed client expectations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Account Executive

The Select Group
01.2025 - Current
  • Expanded and managed client accounts, driving annual recurring revenue (ARR) growth beyond $6M while achieving sustained year-over-year growth exceeding 25%.
  • Increased average contract value (ACV) by 15%, closing deals worth $250K+
  • Consistently achieved 110%+ of sales quota, exceeding targets for four consecutive years
  • Owned and executed sales strategy for key accounts, driving revenue growth through strategic B2B collaboration
  • Engaged with key stakeholders, including C-suite executives, to align solutions with business objectives
  • Led technical advisory for large, complex deals, bridging the gap between customer needs and product capabilities
  • Developed and implemented tailored sales strategies, ensuring long-term success and account expansion
  • Served as the first point of contact for customer success, providing consultative support to maximize value

Senior Account Manager

The Select Group
01.2024 - 01.2025
  • In addition to all existing account manager responsibilities, also tasked with mentoring and training newly joining associates
  • Assisting with key account sales strategy and territory structure

Account Manager

The Select Group
11.2019 - 01.2024
  • Cultivate and maintain strong relationships with key clients through regular communication and strategic account management
  • Collaborate with clients to understand their technical needs and align our services to meet and exceed their expectations
  • Coordinate the successful delivery of technical services by liaising between clients and internal technical teams
  • Achieve/surpass revenue targets by expanding existing client accounts and fostering organic growth
  • Generate and present regular reports on account performance, highlighting key metrics and areas for improvement to key stakeholders
  • President's Cup Winner x 2 (2022 & 2023) - Exceeding annual revenue targets by 150% & 125% respectively

Associate Account Manager

The Select Group
07.2019 - 11.2019

Operations Coordinator

ULINE Canada
09.2016 - 07.2019
  • Responsible for monitoring and ensuring customer order fulfillment through team leader role
  • Utilizing KPI data and reporting to ensure department goals are achieved daily
  • Use of extensive product knowledge to up-sell new and existing accounts
  • Coordinating with customer service team to manage orders of priority accounts
  • Performing quality control audits
  • High emphasis on customer experience and realizing performance metrics (efficiency and accuracy goals of 100% and 0.045% error rates respectively)

CSR Team Lead

The Home Depot
09.2015 - 09.2016

Customer Service Representative

The Home Depot
02.2012 - 09.2015
  • Utilizing knowledge of product base and services to recommend appropriate customer solutions
  • Providing high degree of customer service on sales floor
  • Performing inventory and cleanliness audits of product in retail space

Education

BUSINESS MANAGEMENT

Humber College
Toronto, ON

Skills

  • Account Management
  • Client Relations
  • Technical Services
  • Project Delivery
  • Business Development
  • Sales Strategy
  • Salesforce CRM
  • Stakeholder Management
  • Sales Coaching
  • Customer Experience
  • Revenue Growth
  • B2B Sales

Awards

  • President's Cup Winner, 2022, 150% above annual revenue target
  • President's Cup Winner, 2023, 125% above annual revenue target

Languages

English
Native or Bilingual

Certification

Salesforce Certified Associate

AWS Certified Cloud Practitioner (CCP)

Microsoft Certified: Azure Fundamentals

Timeline

Account Executive

The Select Group
01.2025 - Current

Senior Account Manager

The Select Group
01.2024 - 01.2025

Account Manager

The Select Group
11.2019 - 01.2024

Associate Account Manager

The Select Group
07.2019 - 11.2019

Operations Coordinator

ULINE Canada
09.2016 - 07.2019

CSR Team Lead

The Home Depot
09.2015 - 09.2016

Customer Service Representative

The Home Depot
02.2012 - 09.2015

BUSINESS MANAGEMENT

Humber College

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