Alex Sunil
Hamilton,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Walmart
Hamilton, ON
02.2025 - Current
- Resolved customer complaints efficiently, improving service quality and customer satisfaction.
- Processed transactions accurately at point of sale to uphold financial integrity.
- Maintained product displays and ensured stock levels to maximize sales potential.
- Assisted customers with product inquiries and service requests, enhancing customer experience and satisfaction.
- Educated customers on promotions and store policies, facilitating informed purchasing decisions and driving sales.
- Managed inventory by restocking shelves and organizing merchandise to optimize presentation and availability.
Production Associate
Bimbo Canada
Hamilton, Ontario
06.2024 - 02.2025
- Operated production machinery to assemble baked goods, contributing to overall production efficiency.
- Monitored product quality during the manufacturing process regularly.
- Packaged finished products for distribution, maintaining compliance with company quality standards.
Team Member
A&W
Hamilton, ON
01.2024 - 05.2024
- Delivered high-quality customer service in a fast-paced dining environment.
- Handled cash transactions and processed customer payments accurately.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Advanced Diploma - Supply Chain Management
Mohawk College of Applied Arts And Technology
Hamilton08-2024
Skills
- Customer relationship management
- Problem solving
- Effective communication
- Attention to detail
- Customer service
- POS system operation
- Adaptability
- Multitasking capacity
- Database management
- Team collaboration
Timeline
Customer Service Associate
Walmart
02.2025 - Current
Production Associate
Bimbo Canada
06.2024 - 02.2025
Team Member
A&W
01.2024 - 05.2024
Advanced Diploma - Supply Chain Management
Mohawk College of Applied Arts And Technology