Summary
Overview
Work History
Education
Skills
Languages
Timeline
References
References
Generic

Alex Sinclair

Prep Cook
Etobicoke,ON

Summary

Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Prep Cook

OTG Management
04.2022 - Current
  • Adjusted recipes based on ingredient availability or customer request.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Identified inefficiencies leading to improved productivity.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Maintained food safety and sanitation standards.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.

Customer Service Representative

Alorica Customer Service
11.2021 - 01.2022
  • Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.
  • Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Representative

Zedd Customer Solutions
06.2021 - 09.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.
  • Educated customers about available services, promotions, or discounts; up-selling products when appropriate.

Customer Service Representative

S&P Data LLC
02.2021 - 06.2021
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained thorough knowledge of products and services to provide accurate information to customers.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Addressed customer account discrepancies and concerns.
  • Reduced call resolution time through efficient problem-solving and communication skills.

Administrative Assistant

SKN Auto Repair
12.2019 - 12.2020
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Managed filing system, entered data and completed other clerical tasks.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Assisted coworkers and staff members with special tasks on daily basis.

Front of House Supervisor

FLOCK Rotisserie + Greens
07.2017 - 11.2019
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Proactively identified opportunities for process improvement within Front of House operations, implementing changes to enhance overall effectiveness.
  • Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across entire team.
  • Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.

Education

Diploma in Network Administration - Network Administration And Security Professional (NASP)

HEART College of Innovation & Technology
Montego Bay, Jamaica
08.2016

GED -

Institute of Academic Excellence
Montego Bay, Jamaica
06.2013

High School Diploma -

Herbert Morrison Technical High School
Montego Bay, Jamaica
06.2012

Skills

  • Call Center Customer Service
  • Typing
  • Basic Filing and Data entry
  • Interpersonal/ People Skills
  • Time Management
  • Food Preparation
  • Food Storage
  • Adherence to recipes
  • Product and service knowledge
  • Logging call information
  • Calm and Professional Under Pressure
  • Call center experience

Languages

English
Native or Bilingual

Timeline

Prep Cook

OTG Management
04.2022 - Current

Customer Service Representative

Alorica Customer Service
11.2021 - 01.2022

Customer Service Representative

Zedd Customer Solutions
06.2021 - 09.2021

Customer Service Representative

S&P Data LLC
02.2021 - 06.2021

Administrative Assistant

SKN Auto Repair
12.2019 - 12.2020

Front of House Supervisor

FLOCK Rotisserie + Greens
07.2017 - 11.2019

Diploma in Network Administration - Network Administration And Security Professional (NASP)

HEART College of Innovation & Technology

GED -

Institute of Academic Excellence

High School Diploma -

Herbert Morrison Technical High School

References

Available Upon Request

References

Available Upon Request

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Alex SinclairPrep Cook