Alex Schiavon
Revelstoke,British Columbia
Summary
Adept at creating positive experiences for each guest in order to build loyalty and develop long-lasting relationships. Computer-savvy and intelligent with conversational skills.
Always up for a chat and ready to help with anyone or anything at the drop of a hat.
Overview
6
6
years of professional experience
Work History
Guest Services Associate
Revelstoke Mountain Resort
04.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Gave information about area attractions and provided directions.
- Managed cash flows, audited tills and receipts and upheld store policies to increase profits.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Engaged guests entering facility and offered to assistance with wayfinding.
Reservations Specialist
Selkirk Tangiers Heli Skiing
11.2022 - 04.2023
- Coordinate booking inquiries, ensuring all documents are filled correctly
- Consulting with guests via email and phone calls
- Taking payment online and in person
- Guests services and helping them with any questions they have
- Sort out food and beverages for guests and staff members
- Communication and invoicing
- Duties in other departments such as guest’s services and dispatch
- Resolved various issues and discrepancies for customers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Surf Coach/Instructor & Retail
TSA Torquay Surf Academy
09.2018 - 08.2022
- Surfing, Kayaking and SUP instruction/lessons
- Booking lessons and groups via phone and online servers
- Lifeguard
- Drive work van/trailer
- Cleaning equipment
- Retail/Customer service
- Facilitated group coaching sessions and provided individual coaching support.
Support worker
SUNNYFIELD DISABILITY SUPPORT SERVICES
07.2021 - 08.2022
- Community, In-home, Group home and hub support of clients
- Assistance with daily tasks, socialising, reaching clients goals
- Assistance with feeding, personal care and medication
- Wake over and night shifts
program staff
YMCA, Camp Anglesea
11.2017 - 08.2022
- Planning and leading camp activities including high ropes, canoeing snorkelling, hiking, mtb riding, skateboarding & orienteering
- Cooking
- Cleaning the accommodation, cabins and bathrooms
- Maintenance of equipment and camp facilities.\
- On-call duties
- Licences/Qualifications:
- British Columbia Drivers License
- Working with Children’s check
- NDIS screen check and workers clearance
- Peg Feeding certificate and medication trained
- Wilderness first aid
Server
The Mex
10.2020 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Bar Tender/Waiter
DAILY FOOD CO
01.2019 - 01.2022
- Bar tending
- Waitering/Food Service
- Event Set Up/Pack down
Education
Bachelor of Outdoor Ed And Environmental Science - science
Victoria University
Melbourne04.2022
Certificate 4 in Disability Support -
NDIS
Melbourne05.2021
Certificate 3 in Security Operations - Human Security And Peacebuilding
ISTA
Melbourne10.2020
Skills
- Customer relationship management
- Problem/ Conflict resolution
- Effective Communication
- High level of customer service
- Excell in team collaboration and solo situations
- Extremely approachable and friendly
- Adaptable, flexible and reliable
- Live a very outdoors based lifestyle and love sports of all sorts
- Very friendly and happy go lucky kind of guy
Outdoors
Surfing
Snowboarding
Skateboarding
Biking
Camping
Hiking
Climbing
Running
Timeline
Guest Services Associate
Revelstoke Mountain Resort
04.2023 - Current
Reservations Specialist
Selkirk Tangiers Heli Skiing
11.2022 - 04.2023
Support worker
SUNNYFIELD DISABILITY SUPPORT SERVICES
07.2021 - 08.2022
Server
The Mex
10.2020 - 04.2022
Bar Tender/Waiter
DAILY FOOD CO
01.2019 - 01.2022
Surf Coach/Instructor & Retail
TSA Torquay Surf Academy
09.2018 - 08.2022
program staff
YMCA, Camp Anglesea
11.2017 - 08.2022
Bachelor of Outdoor Ed And Environmental Science - science
Victoria University
Certificate 4 in Disability Support -
NDIS
Certificate 3 in Security Operations - Human Security And Peacebuilding
ISTA
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