ALEX SAYEGH
Winchester
Summary
Dynamic professional with a robust background in customer service and team management. Expertise in complaint resolution and workflow optimization, committed to driving operational excellence and improving customer satisfaction in fast-paced environments.
Overview
34
34
years of professional experience
Work History
Service Advisor
TIM MORAN FORD
Hemet, CA
07.2017 - Current
- Provided expert guidance on service options to enhance customer satisfaction and vehicle performance.
- Managed service scheduling, optimizing workflow efficiency and minimizing customer wait times.
- Collaborated with technicians to ensure accurate diagnostics and timely repairs for customer vehicles.
- Developed strong relationships with customers, fostering loyalty through exceptional service experiences.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Store Manager
TEMECULA TIRE AND AUTO REPAIR
Temecula, CA
06.2003 - 07.2017
- Oversaw daily operations, ensuring compliance with safety standards and operational efficiency.
- Managed inventory levels, optimizing stock turnover and reducing excess waste.
- Trained and mentored staff, fostering a collaborative team environment and improving service quality.
- Developed and implemented marketing strategies to increase customer engagement and drive sales growth.
Store Manager
A PLUS TIRE CENTER
02.1996 - 02.2003
- Analyzed financial reports to identify trends, manage budgets, and enhance profitability.
- Established strong vendor relationships, negotiating favorable terms for parts and services procurement.
- Enhanced customer satisfaction through effective conflict resolution and personalized service initiatives.
- Monitored performance metrics, driving continuous improvement in store operations and employee productivity.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Manager
PURRFECT AUTO
Glendora, CA
04.1992 - 04.1996
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
Associate of Science -
Citrus College
Glendora, CASkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service recommendations
- Handling customer complaints
- Complaint resolution
- Customer relationship management
Timeline
Service Advisor
TIM MORAN FORD
07.2017 - Current
Store Manager
TEMECULA TIRE AND AUTO REPAIR
06.2003 - 07.2017
Store Manager
A PLUS TIRE CENTER
02.1996 - 02.2003
Store Manager
PURRFECT AUTO
04.1992 - 04.1996
Associate of Science -
Citrus College