Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Alexander Sanchez

Carlsbad

Summary

My name is Alexander Sanchez. I am 22 years old. Worked at AutoNation for five years. Advised customers for 3 years. Can provide good customer service and can explain why what is needed on their vehicle. Very friendly and easy to get along with.

Overview

2023
2023
years of post-secondary education

Work History

Service Advisor

AutoNation
Carlsbad
  • Assisted customers with service needs and inquiries regarding vehicle maintenance.
  • Scheduled appointments and coordinated service times for optimal workflow.
  • Communicated effectively with technicians to relay customer concerns and service requests.
  • Provided clear explanations of services, pricing, and warranty information to customers.
  • Followed up with customers post-service to ensure satisfaction and address questions.
  • Utilized dealership software to track service orders and customer details efficiently.
  • Greeted customers and addressed their needs in a professional manner.

Education

Carlsbad High School
Carlsbad, CA

Skills

  • 5 years dealership experience (3 years service advising)
  • Provide good feedback from customers regarding their service experience
  • Present service recommendations in a professional manner informing the customers why what is needed
  • Follow-up communication with customer (9am,12pm,3pm follow up times)
  • Attention to detail making sure every customer compliant is on repair order

Languages

Spanish
Native/ Bilingual

References

  • Precious service manager John loss (619) 992-8773)
  • Previous shop foreman Chris marks (760) 845-0098)
  • Service lane manager Aaron Serrano (760) 855-7796)

Timeline

Service Advisor

AutoNation

Carlsbad High School

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Alexander Sanchez