Alex Moreno
Langley,BC
Summary
Highly knowledgeable skilled and dedicated Security Manager with a solid track record of law enforcement and Training in the National Police Academy. Professional expertise in personnel management comprehensive design planning and implementation of strategic security programs that provide operational excellence. Motivated, resourceful, and proactive, with skills and experience that help to quickly resolve clients' issues providing customer satisfaction. Personable leader who comfortable interacts with people from diverse cultures and background. Advanced in PDF, MS, Word, high experienced with Excel including PivotTables, VLOOKUP, INDEX/MATCH, and Data Tables. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Security Programs Manager
Paladin Security
01.2019 - 01.2024
- Responsible for overall security operations of guard services, at different sites in Vancouver Lower Mainland, including BC Housing, Rocky Mountaineer, Fibreco, Woodcroft, Maple Adolescent Treatment Centre, Westport, Richmond Olympic oval and others
- Accomplished multiple tasks within established timeframes
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Cross-trained existing employees to maximize team agility and performance
- Developed and maintained relationships with customers and suppliers through account development
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Defined clear targets and objectives and communicated to other team members
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Launched quality assurance practices for each phase of development
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Set aggressive targets for employees to drive company success and strengthen motivation
- Developed detailed plans based on broad guidance and direction
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Assisted in organizing and overseeing assignments to drive operational excellence
- Managed senior-level personnel working in marketing and sales capacities
- Streamlined and monitored quality programs to alleviate overdue compliance activities
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Defined clear targets and objectives and communicated to other team members.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Security Programs Manager- Special Coverage
Paladin Security
01.2015 - 01.2019
- Manager for security operations across British Columbia - BC Government installations overseeing 18 different clients and more than 85 security officers
- Developed and maintained relationships with customers and suppliers through account development
- Accomplished multiple tasks within established time-frames
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Developed detailed plans based on broad guidance and direction
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Accomplished multiple tasks within established timeframes
- Cross-trained existing employees to maximize team agility and performance
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Launched quality assurance practices for each phase of development
- Assisted in organizing and overseeing assignments to drive operational excellence
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Defined clear targets and objectives and communicated to other team members
- Identified and communicated customer needs to supply chain capacity and quality teams
- Managed senior-level personnel working in marketing and sales capacities
- Set aggressive targets for employees to drive company success and strengthen motivation
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Established team priorities, maintained schedules and monitored performance
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Leveraged data and analytic to make informed decisions and drive business improvements
- Streamlined and monitored quality programs to alleviate overdue compliance activities
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Team Lead TELUS Copper Burnaby Wires Theft Prevention
Paladin Security
01.2014 - 01.2015
- Lead tactical team of security officers working to reduce Telus copper wire thefts in Maple Ridge and Surrey
- Planned and executed operation plans
- Directed and supervised team of 15 security professionals engaged in this undercover operations
- Trained new team members by relaying information on company procedures and safety requirements
- Managed schedules, accepted time off requests and found coverage for short shifts
- Coached team members in techniques necessary to complete job tasks
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Designed strategic plan for component development practices to support future projects
- Established open and professional relationships with team members to achieve quick resolutions for various issues
Senior Mobile 60 Supervisor- BC Hydro Surrey Campus (Night)
Paladin Security
01.2012 - 01.2014
- Responsible for execution of operational plans to reduce criminal activities at BC Hydro properties in Surrey
- Gathered, organized and input information into digital database
- Observed packing operations to verify conformance to specifications
- Conducted regular reviews of operations and identified areas for improvement
- Supported creation of detailed, technical financial models to value potential acquisition targets
- Goal achieved with improvement of security on site to no criminal activity registered in last 8 months of working there
Health Care Security Officer- St. Paul Hospital
Paladin Security
01.2012
- Proactive hospital patrols
- With knowledge and experience, assisted to stop an ongoing criminal activity on site
- Promoted to Supervisor
Assistant Manager
Salang Pass Restaurant
01.2005 - 01.2012
- Supervised and evaluated team members' performance
- Provided coaching and training
- Responsible for complying all safe and health regulations
- Increased 25% sales in the last year
Lieutenant/Cadet Instructor
Peruvian National Police Academy
01.2004 - 01.2005
- Police instructor at the Peruvian National Police Academy- Lieutenant; 750 cadets
Sub-Lieutenant promoted to Lieutenant (2003)
Jesus Maria/San Miguel Police Departments
01.2002 - 01.2004
- Managed Crime Investigations; crime scenes, collecting evidence, interviewing witnesses, interrogating suspects, gathering information from different intelligence channels to solve crimes
Emergency Response Team Unit - Sub-Lieutenant
01.2000 - 01.2002
- Managed the Intelligence Department of the unit
Cadet at the Police Academy for 3 years - National Security Intelligence specialist
Peruvian Boarding Police Academy - Peru National Police
01.1997 - 01.2000
- Cadet at the Police Academy for 3 years - National Security Intelligence specialist
Education
Working On AST Training
undefined
Working on CPP certification - ASIS International
In Terrorism - undefined
ASIS International, The changing Terrorist attack cycle: Emerging trends
undefined
ASIS International, Site Security/From Global, to local, to tactical
undefined
Justice Institute of BC, Emergency Management
undefined
Justice Institute of BC, Intro Emergency Operations Centre
undefined
Justice Institute of BC, Intro Emergency Management
undefined
Justice Institute of BC, Intro Level 100 Emergency - 1200
undefined
Paladin Security, Junior Management Training Course
undefined
Justice Institute of BC, Introduction to Emergency Management in Canada
undefined
Paladin Security Group, Burnaby, BC, Leadership Development Course
undefined
Metro Safety Training, New Westminster, BC, Occupational First Aid Level 2
undefined
Peruvian National Police, Lima, Peru, Police Instructor Training Course
undefined
International Red Cross, Lima, Peru, Human Rights Applied to Law Enforcement
undefined
Law Society of Lima, Peru, Constitutional Law Specialist Diploma
undefined
Law Society of Lima, Peru, Forensic Medicine, Human Rights, Criminal Law and Procedure, Information Technology and Law, National Safety Defense courses
undefined
Police Specialization School, Lima, Peru, Forensic Document Examination and Graphology Expert - Honor Award 1st place among 35 Police Officers
undefined
International Red Cross, Lima, Peru, International Human Right Standards for Law Enforcement
undefined
National University Federico Villarreal, Lima, Peru, Law School
01.2002
undefined
National Police Academy, Lima, Peru, Specialized in Intelligence Bachelor's Degree in Police Sciences and Police Administration
01.2000
Skills
- Security management, expert
- Safety protocols
- Expert in Emergency Response Management
- Investigations
- Operational design
- Emergency management
- Process improvements
- Police Academy instructor
- Compliance standards
- Staff Management & development
- Emergency Response Management
- Document Management
- Personnel screening
- Operations Management
Timeline
Security Programs Manager
Paladin Security
01.2019 - 01.2024
Security Programs Manager- Special Coverage
Paladin Security
01.2015 - 01.2019
Team Lead TELUS Copper Burnaby Wires Theft Prevention
Paladin Security
01.2014 - 01.2015
Senior Mobile 60 Supervisor- BC Hydro Surrey Campus (Night)
Paladin Security
01.2012 - 01.2014
Health Care Security Officer- St. Paul Hospital
Paladin Security
01.2012
Assistant Manager
Salang Pass Restaurant
01.2005 - 01.2012
Lieutenant/Cadet Instructor
Peruvian National Police Academy
01.2004 - 01.2005
Sub-Lieutenant promoted to Lieutenant (2003)
Jesus Maria/San Miguel Police Departments
01.2002 - 01.2004
Emergency Response Team Unit - Sub-Lieutenant
01.2000 - 01.2002
Cadet at the Police Academy for 3 years - National Security Intelligence specialist
Peruvian Boarding Police Academy - Peru National Police
01.1997 - 01.2000
undefined
Working on CPP certification - ASIS International
In Terrorism - undefined
ASIS International, The changing Terrorist attack cycle: Emerging trends
undefined
ASIS International, Site Security/From Global, to local, to tactical
undefined
Justice Institute of BC, Emergency Management
undefined
Justice Institute of BC, Intro Emergency Operations Centre
undefined
Justice Institute of BC, Intro Emergency Management
undefined
Justice Institute of BC, Intro Level 100 Emergency - 1200
undefined
Paladin Security, Junior Management Training Course
undefined
Justice Institute of BC, Introduction to Emergency Management in Canada
undefined
Paladin Security Group, Burnaby, BC, Leadership Development Course
undefined
Metro Safety Training, New Westminster, BC, Occupational First Aid Level 2
undefined
Peruvian National Police, Lima, Peru, Police Instructor Training Course
undefined
International Red Cross, Lima, Peru, Human Rights Applied to Law Enforcement
undefined
Law Society of Lima, Peru, Constitutional Law Specialist Diploma
undefined
Law Society of Lima, Peru, Forensic Medicine, Human Rights, Criminal Law and Procedure, Information Technology and Law, National Safety Defense courses
undefined
Police Specialization School, Lima, Peru, Forensic Document Examination and Graphology Expert - Honor Award 1st place among 35 Police Officers
undefined
International Red Cross, Lima, Peru, International Human Right Standards for Law Enforcement
undefined
National University Federico Villarreal, Lima, Peru, Law School
undefined
National Police Academy, Lima, Peru, Specialized in Intelligence Bachelor's Degree in Police Sciences and Police Administration
Working On AST Training
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