Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Alessandra Rossi

New Westminster

Summary

Organized and dependable team player , successful at managing multiple priorities with a positive attitude. Willingness to learn new tasks and take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bar Manager

The Dime Roadhouse
10.2021 - Current
  • Managed front of house and liquor orders to ensure bar was always fully stocked.
  • Balanced restaurant cash, floats and deposits
  • Ensured restaurant was running smoothly while managing staff on high volume evenings.
  • Created a welcoming atmosphere, creating a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons and staff.
  • Trained staff members to ensure proper procedures and protocols.
  • Resolved escalated customer complaints in a positive and professional manner.

Server

Earls Station Square
03.2019 - 06.2021
  • Ensured restaurant was prepped and ready for openings and closes.
  • Created relationships with customers to ensure their return.
  • Maintained a clean and organized serving section.
  • Provided attentive service during high volume dining hours.
  • Handled cash transaction accurately.

Cashier/Manager

Mooyah Burgers and Fries
06.2014 - 12.2018
  • Handled cash floats and deposits for restaurant.
  • Ensured restaurant was prepped for openings and closes.
  • Ensured food was prepped correctly for customers.
  • Trained employees to ensure customer service and standards were met properly.
  • Created employee schedules to ensure restaurant ran smoothly during high volume times.
  • Resolved escalated customer complaints in a positive and professional manner.


Deli Department

Inno Bakery
10.2013 - 06.2014
  • Deli department.

Education

Associate in social work -

Langara College
Vancouver, BC
08.2021

Associate in psychology - Psychology

Capilano University
North Vancouver, BC
12.2017

High School Diploma -

Charles Best Secondary School
Coquitlam, BC
06.2013

Skills

  • Customer Service
  • Knowledge of POS machines
  • Health and safety
  • Team Leadership
  • Staff Training
  • Bar Management
  • Inventory Management
  • Staff Scheduling
  • Reliable and Responsible

Certification

  • Serving it right
  • Food Safe

Languages

French
Professional Working
Italian
Limited Working

References

Available upon request

Timeline

Bar Manager

The Dime Roadhouse
10.2021 - Current

Server

Earls Station Square
03.2019 - 06.2021

Cashier/Manager

Mooyah Burgers and Fries
06.2014 - 12.2018

Deli Department

Inno Bakery
10.2013 - 06.2014

Associate in social work -

Langara College

Associate in psychology - Psychology

Capilano University

High School Diploma -

Charles Best Secondary School

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Alessandra Rossi