ALEX ROSE SKAI
Etobicoke,ON
Summary
Customer-focused professional with a proven background in high-volume environments and operational efficiency. Expertise in enhancing client experiences through effective communication and organizational skills, aligned with the role of a Yoga Instructor. Committed to health and wellness, with practical experience in client consultation and service delivery.
Overview
1
1
Certification
7
7
years of post-secondary education
8
8
years of professional experience
Work History
Barista
Cafe Rouge
01.2024 - Current
- Delivered outstanding customer service to enhance customer satisfaction and loyalty.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Prepared espresso drinks and handcrafted beverages following Café Rouge recipes.
- Managed daily morning rush of customers with efficient, calm service to maintain smooth operations.
- Ensured clean workstations and adhered to Café Rouge hygiene standards for safe food preparation.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Delivered warm table service in busy Café Rouge dining areas.
- Operating till systems and processed cash, card, and contactless payments.
- Operated cash registers to process customer payments.
- Communicated daily specials and menu details to guests clearly.
- Refilling stock and rotated ingredients for café service continuity.
- Supported food preparation and plated menu items for service periods.
- Displayed a positive attitude while interacting with customers
- Quick thinking and action in difficult situations
- Working in a fast paced environment
- Making coffee
- Organization
- Managed glassware, cups, and equipment during Café Rouge shift duties.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Barista, bar service
Fresh Kitchen and Juice Bar
01.2023 - 01.2023
Barista
Birds and Beans
01.2019 - 01.2021
Education
Makeup Artist Certification - Makeup Artist Course
TORONTO SCHOOL OF MAKE UP
10.2018 - 12.2025
200 Hour Yoga Teacher Certificate - 200 Hour YTT
Yoga School Institute
10.2022 - 10.2022
Skills
- Key holder
- Creative beverage presentation
- Extensive customer service
- Customer engagement
- Customer and employee support
- Taking initiative in order to help team members
- Demonstrated the ability to complete all daily tasks as well as work around peak periods with a high volume of customers simultaneously
- Organized, restocked and put away orders and deliveries, Worked POS, debit and credit machine
- Coffee brewing techniques
- Food and beverage safety
- Customer beverage customization
- Product knowledge
- Color matching
- Customer recommendations
Certification
CPR/First aid certification-2023, Smartserv-2023, 200-hour YTT-2021, Make-up artist Certification-2018, GED-2012, Tattoo artist apprenticeship-Present.
Timeline
Barista
Cafe Rouge
01.2024 - Current
Barista, bar service
Fresh Kitchen and Juice Bar
01.2023 - 01.2023
200 Hour Yoga Teacher Certificate - 200 Hour YTT
Yoga School Institute
10.2022 - 10.2022
Barista
Birds and Beans
01.2019 - 01.2021
Makeup Artist Certification - Makeup Artist Course
TORONTO SCHOOL OF MAKE UP
10.2018 - 12.2025