Alex Rosales
Toronto,ON
Summary
Forward-thinking team leader with a proven track record of efficiently operating departments to meet organizational goals. Adept at matching employees with roles that maximize their performance, resulting in successful outcomes. Proactive and hardworking, constantly focused on driving continuous operational improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Operations Coordinator
Purolator
07.2024 - Current
- Responsible for supervising and coaching CCTV Loss Prevention Professionals
- Assist with maintaining CCTV Site Specific Standing Orders
- Provide training and support for all CCTV LPP as it relates to their duties
- Coordinate and dispatch LPP staff to incidents / emergencies
- Provide, create, modify access control and badges for employees, new hires and contractors
- Coordinate LPP scheduling changes (book offs, additional coverage) and reconcile weekly coverage
- GPS Live monitoring of high value assets with use of Geotab and CloudHawk software.
- Reconcile all CCTV related security system contractor service calls and system modifications.
- Troubleshoot CCTV cameras , access control systems and submit tickets request as necessary.
- Track / record all Loss Prevention Incident Reports (LPIR) Work collaboratively with Operations to facilitate access and other customer needs
- Conduct system audits to ensure all equipment is operational and employees are compliant with policies and procedures.
- Function as lead administrator for access control, CCTV and security systems of all Purolator sites across Canada.
- Collaborated with area managers to evaluate needs and optimize operational plans.
Dual Surveillance Supervisor
Great Canadian Entertainment
01.2022 - 06.2024
- Supervising, managing, and delegating Surveillance Operators daily tasks, duties and maintaining awareness of all gaming operations
- Responsible for assisting with, training, recognition, and development of staff members
- Responsible for providing routine Surveillance of the gaming zoo identifying potential problems, such as poor game protection, suspicious individuals, and acting as a support unit to other departments in relation to the protection of company assets
- Able to pay attention to detail, completing reports and logs that could be used as evidence in legal matters that have resulted from criminal charges against patrons or employees
- Monitors, documents and reports violations, unauthorized access, large cash/cash equivalent transactions, trespassed and self-excluded guests (not limited to)
- Monitors and reports on the conditions of Surveillance facilities and equipment; performs preventative maintenance on equipment as required
- Safeguard confidential information and prevents its improper disclosure or use
- Investigate, report, and document all irregular, unusual, suspicious, or illegal activities
- Protect assets of the Casino from internal and external threats using gaming and security cameras
- Video and documentation when appropriate, including specific jackpots, guest complaints, potential procedural errors, risk management issues, theft incidents, and variances
- Maintains an extensive understanding of all casino games, including payoffs and game odds, rules, procedures, cheating methods, and advantage play methods, to provide necessary training to Operators and maintain Standard Operating Procedures (SOPs)
- Evaluate players, games, and statistical daily reports
- Observe all casino and cage transactions through the surveillance system
Corporate Security Officer
Ontario Lottery and Gaming Corporation
01.2019 - 01.2021
- Provide excellent customer service to claimants and staff members at OLG Prize Centre
- Provide working knowledge of Criminal Code of Canada, municipal and provincial bylaws, policies and procedures and regulatory guidelines specifically related to lottery licensing
- Program access cards and security systems for new hires, contractors and employees or as required by employer
- Removal or addition of access to sensitive or non-sensitive areas
- Monitor video integration of triggered alarms, respond to, clear alarms, view surveillance video feeds, and grant/restrict access to doors, and lock down facilities
- Receive, verify, determine lottery tickets as valid or invalid from qualified employees and determine completeness
- Monitors, maintains, tests, and troubleshoots security systems, alarms, and maintains testing logs and calendars
- Program after-hours access cards through security systems for OLG staff and external contractors
- Making use of ITRAB and Monitor Transaction systems to complete daily logs, incident reports and dispatch logs, etc., relevant to systems for statistical and future reference
- Responds to enquiries and complaints by the public, police, members of OLG board and make recommendations to determine course of action to be taken to resolve gaming and possible criminal matters
- Manage, control, and monitor visitor and employee access
- Conduct routine audits and assessments
- Review and monitor CCTV platforms, documenting and investigating irregularities and retaining video if required for further investigation purposes
- Detect, investigate, and respond to possible breaches of security, criminal code violations, fire and safety hazards, unauthorized entry, theft, and malfunction or interruption of utilities, systems, or equipment
- Create reports and maintain daily logs and conduct investigations
- Perform Chief Fire Warden duties
Security Analyst / Mobile Security Operator
Avante
01.2017 - 01.2019
- Use of video analytics technology to detect intrusions of secured premises
- System center operation experience in monitoring smoke, theft, and fire alarms
- Monitor trespassers, especially potentially suspicious individuals and make reports with Operations Center or Toronto Police Services
- Provide access Control with Automatic Video Display and Voice Communications
- Support investigations with video review surveillance for theft, fraud, and safety related matters
- Perform active monitoring of various security systems, including video and access control systems
- Knowledgeable using SCADA systems, reviewing alarm history, acknowledging purging alarms, event, and alarm logging
- Knowledgeable using RSPNDR, Avigilon 6, 7, Realtek software and CCTV security cameras
- Use of RSPNDR platform by providing macro and operational data of motion alarms detected
Mobile Patrol Operator / Supervisor
Cancom Security
01.2014 - 01.2017
- Monitor surveillance equipment and inspect buildings and access points
- Monitor sounding alarms
- Prevent damage and losses by creating incident reports
- Conduct interior and exterior patrol of premises
- Inform violators of policy and procedures
- Restraining trespassers
- Control traffic by directing drivers
Loss Prevention Officer
Shoppers Drug Mart
01.2011 - 01.2014
- Conduct Surveillance as required
- Monitoring live security footage to detect suspicious activities
- Conduct patrol of premises to deter shoplifters, reporting irregularities and filing Loss Prevention and Incident Reports (LPIR)
- Monitor alarm systems, CCTV cameras
- Recognize unsafe working environments and make recommendations to management
- Conduct loss prevention audits
- Represent company in all related procedures
Education
Post-Degree Certificate - Cybersecurity
Mohawk College of Applied Arts And Technology
Hamilton, ON01.2021
Bachelor of Arts - Law & Society
York University
Toronto, ON01.2016
High School Diploma -
Central Technical School
Toronto, ON01.2007
Skills
- Surveillance
- Access Control
- Security Systems
- GENETEC
- Video Analytics
- Communications
- Management
- Data Acquisition
- Closed-Circuit Television Systems (CCTV)
- AVIGILON
- Mobile Security
- Cyber Security
- Risk Management
- Law Enforcement
- Operations
- Private Investigation
- Geotab
- Cloudhawk
Certification
- CCTV Operator Advanced Training, Toronto
- Situation Awareness Specialist, Toronto
- Cyber Security Certification, Toronto
- Uniformed Security Guard License, Toronto
- Standard First Aid and CPR/AED Level C, Toronto
- Automated External Defibrillation (AED) Certificate, Toronto
- Ontario Driver's License Class G, Toronto
- Private Investigator License , Toronto
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Operations Coordinator
Purolator
07.2024 - Current
Dual Surveillance Supervisor
Great Canadian Entertainment
01.2022 - 06.2024
Corporate Security Officer
Ontario Lottery and Gaming Corporation
01.2019 - 01.2021
Security Analyst / Mobile Security Operator
Avante
01.2017 - 01.2019
Mobile Patrol Operator / Supervisor
Cancom Security
01.2014 - 01.2017
Loss Prevention Officer
Shoppers Drug Mart
01.2011 - 01.2014
- CCTV Operator Advanced Training, Toronto
- Situation Awareness Specialist, Toronto
- Cyber Security Certification, Toronto
- Uniformed Security Guard License, Toronto
- Standard First Aid and CPR/AED Level C, Toronto
- Automated External Defibrillation (AED) Certificate, Toronto
- Ontario Driver's License Class G, Toronto
- Private Investigator License , Toronto
Post-Degree Certificate - Cybersecurity
Mohawk College of Applied Arts And Technology
Bachelor of Arts - Law & Society
York University
High School Diploma -
Central Technical School
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