Alex Ranu
Granada Hills
Summary
Results-driven professional with over 20 years of experience in sales, management, and operations. Spent 9 years in the dental support field as a Regional Manager, partnering with affiliated owner dentists to fulfill business owner agreement responsibilities. Skilled in overseeing administration and operations, including profit and loss analysis, recruiting/onboarding for clinical and office staff, coaching, and delivering exceptional customer service. Demonstrated success in driving production growth and improving the bottom line in the North Los Angeles Region. Seeking to join a dynamic team dedicated to making a positive impact and maintaining a strong community reputation. Outside of work, enjoys photography, soccer, and quality time with family.
Overview
21
21
years of professional experience
Work History
Regional Manager
Pacific Dental Services
10.2020 - Current
- Company Overview: North Los Angeles Region – San Fernando Valley/Ventura County
- Oversees regional operations exceeding $30M in revenue with 17.5% YoY topline and 15.5% bottom line growth
- Delivers Perfect Patient Experience, empathetic patient and cusotomer relations, great customer service, patient retention, and continuing care exams
- Identifies, interviews, hires, and develops clinical and office support staff
- Drives year over year revenue, collections, and profit growth for 11 offices while managing costs and expenses to achieve monthly budget
- Manages 98 Front and Back Office Team Members; mentors and supports the development and training of team members including coaching dentists and hygienists
- Determines and maintains efficient staffing levels by interviewing, hiring, training, developing, coaching, counseling, evaluating, and terminating staff as needed
- Plans and forecasts future budgets based on YOY market trends
- Develops, implements, and ensures adherence to annual office budget to allow for autonomy of day-to-day decisions, ensures P&L management and profitability of assigned offices
- Implements, coordinates, and manages marketing strategies through digital marketing as well as targeted B2B to grow revenue
- N
- Los Angeles Region – San Fernando Valley/Ventura County
Sr. Technical Recruiter
Cross Creek Systems
08.2012 - 03.2016
- Company Overview: Westlake Village, Granada Hills (Remote)
- Close to four years of full-cycle technical recruitment for VC-backed tech startups located in the SF Bay Area with a strong track record of hiring top talent
- Effectively built and maintained strong relationships with company leadership through clear oral and written communication as well as implementation of best business practices
- Sourced and recruited passive candidates from direct competitors through a variety of creative techniques using (Boolean) search methods in LinkedIn Recruiter, DICE, Monster, Github, Maxhire CRM, and social networking sites as well as client referrals, cold calling from our company database, and managing job postings
- Guided candidates through the entire recruitment process, including active participation in candidate closure
- Recruited across a variety of technical spaces including Enterprise storage, SaaS, Big Data/Predictive Analytics, Log Management, Social Networking, Security, SDN, Cloud Storage, Flash Storage, Biotech, Wearables, Hardware, Software, Gaming, Video-over-IP, AdTech and more
- Searches performed include Junior to Senior Engineers, Sales, Marketing, Management, Director, VP and 'C' level
- Westlake Village, Granada Hills (Remote)
Producer/Camera Operator
Original Productions
07.2011 - 08.2012
- Conducted OTF 'On the Fly' and Confession Cam Interviews with on camera talent
- Created 'webisodes' to give talent an opportunity to showcase off camera personality
- Developed structure for each episode and expanded outcome of future episodes
Enterprise Rent-A-Car
09.2004 - 07.2011
- Company Overview: San Fernando Valley East/West
- Oversaw rental procedures and best practices, profit and loss analysis at multiple locations including a 'Flagship Location' that generated over $5M in revenue per year
- Managed, developed, and motivated over 30 Management Trainees to become future Assistant Managers and Branch Managers within the San Fernando Valley
- Mentored and implemented 'roadmap to success' for all new hires
- Planned and executed a comprehensive marketing plan to gain dealership, body shop and retail business by establishing relationships with clientele and providing top notch customer service to gain repeat business and market share to exceed branch goals
- Led daily meetings where weekly and monthly statistics were presented to discuss progress enhancing customer service scores, sales targets, and operating profit while minimizing bad debt and uninsured losses
- Managed Accounts Receivables and reduced uninsured losses by over 7% YTD and cut bad debts by a sharp 12% YTD
- Monthly profit and loss analysis
- San Fernando Valley East/West
Education
Bachelor of Art - Photography & 2D Design
California State University, Northridge
01.1997
Skills
- Microsoft Office Suite
- EPIC
- Google Docs/Apps
- Portrait and Landscape Photography
- Adobe Photoshop
- Adobe Lightroom
Accomplishments
- Nominated for Region of the Year 2024
- Multiple time Office of the Month Winner
- Winner of various Dental Awards for CEREC
- 2 time Operations Team Member of the Month
Languages
Italian
Native or Bilingual
Timeline
Regional Manager
Pacific Dental Services
10.2020 - Current
Sr. Technical Recruiter
Cross Creek Systems
08.2012 - 03.2016
Producer/Camera Operator
Original Productions
07.2011 - 08.2012
Enterprise Rent-A-Car
09.2004 - 07.2011
Bachelor of Art - Photography & 2D Design
California State University, Northridge
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