ALEX RANDALL
Napa
Summary
Professional, responsible, fast learner, and dedicated team player with strong, well-developed skills and experience in customer service, known for high productivity and efficient task completion, acquired through the dining, hospitality, and independent contracting industries in Napa Valley. Possess specialized skills in guest conflict resolution, event management, and personalized service provision. Excel in communication, empathy, and problem-solving to enhance guest experiences, and foster positive relationships. Committed to delivering exceptional service through active listening and adaptability. Seeking a position where current skills and accomplishments can be applied.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Auberge Resorts Collection
Napa
08.2023 - Current
- Signed for packages, recorded deliveries and distributed to personnel.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Responded to inquiries and room requests made online, by phone, and via email.
- Coordinated maintenance requests for office equipment and facilities.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Received incoming calls and coordinated with staff to fulfill guest requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Catering
Valdez Hospitality
California
04.2023 - Current
- Serve courses.
- Clear dishware.
- Wine pouring.
- Provide an excellent guest experience.
- Provided assistance to catering staff during meal service times.
- Organized delivery services for catering events as requested.
- Assisted in setting up catering trays for special events.
Instacart Delivery
Doordash Independent Contracting
California
01.2020 - Current
- Strong attention to detail.
- Food delivery.
- Responsible and reliable.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Valet Attendant & Front Desk
Andaz Napa - A Concept by Hyatt
Napa
08.2014 - 12.2019
- Register guests & issue room keys
- Provided directions and recommendations on local attractions upon request from customers.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Handled account payments, collected cash and processed credit card charges.
- Assist with conflict resolution.
- Communicate with hotel staff and personnel.
- Handled guest parking with quickness, safety, and ease.
- Patrolled parking areas and monitored car safety to prevent theft and damage.
- Provided exceptional customer service by responding promptly to inquiries and requests for assistance.
Busser
Jax White Mule Diner
Napa
01.2014 - 05.2014
- Greeted and assisted customers quickly and efficiently, with customer loyalty in mind.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Supported serving staff in delivering accurate and well-presented food orders.
- Maximize efficiency by easily adjusting to the pace and flow of customers.
- Stocked customer service stations with paper products or beverage preparation items.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Took initiative to help others whenever necessary.
Summer Camp Counselor
City of Napa Parks & Recreation
Napa
05.2012 - 08.2013
- Coordinated various activities, including painting, drama productions, ceramics, etc.
- Managed conflict resolution among campers, fostering a supportive and inclusive camp environment.
- Enforced camp rules and policies, maintaining a safe and respectful environment.
- Encouraged positive behavior among campers through role modeling and reinforcement techniques.
- Provided first aid when needed in accordance with established procedures.
Education
Napa Valley College -
Napa Valley College
Napa, CA, US01.2018
High School Diploma -
Napa High School
Napa, CA, US06-2014
Skills
- Phone etiquette
- Data confidentiality
- Decision-maker
- Customer assistance and interaction
- Upselling
- Cash Handling
- Valet Parking
- Food Service
- Banquet Experience
- Cash handling
- Time management
- Problem solving
- Leadership
- Amicable
- Customer Service
- Guest Services
- Complex Problem-solving
- Attention to detail
Certification
Driver's License
Timeline
Front Desk Receptionist
Auberge Resorts Collection
08.2023 - Current
Catering
Valdez Hospitality
04.2023 - Current
Instacart Delivery
Doordash Independent Contracting
01.2020 - Current
Valet Attendant & Front Desk
Andaz Napa - A Concept by Hyatt
08.2014 - 12.2019
Busser
Jax White Mule Diner
01.2014 - 05.2014
Summer Camp Counselor
City of Napa Parks & Recreation
05.2012 - 08.2013
Napa Valley College -
Napa Valley College
High School Diploma -
Napa High School
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