Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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ALEX PYNADATH SAJI

Vernon,BC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Dollarama
03.2023 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Leader

McDonald's
04.2022 - 12.2022
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Planned schedules and workflows based on expected customer demands.

Team Member

Tim Hortons
10.2021 - 03.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Education

Associate of Arts - Hospitality And Tourism Management

Seneca College of Applied Arts And Technology
North York, ON
03.2023

High School Diploma -

St Joseph HSS
INDIA
03.2020

Skills

  • Scheduling
  • Account Updating
  • Call Management
  • Paperwork Processing

Languages

English
Professional Working

Certification

FOOD SAFE

FIRST AID

Timeline

Customer Service Representative

Dollarama
03.2023 - 08.2023

Customer Service Leader

McDonald's
04.2022 - 12.2022

Team Member

Tim Hortons
10.2021 - 03.2022

Associate of Arts - Hospitality And Tourism Management

Seneca College of Applied Arts And Technology

High School Diploma -

St Joseph HSS

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ALEX PYNADATH SAJI