Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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Alex Ortega

Irvine

Summary

Creative and technically skilled professional transitioning from a successful career in IT and telecommunications into full-time photography. Brings a strong foundation in content creation, digital workflows, and hands-on experience with studio equipment. Background includes managing complex systems under pressure, leading teams, and creating engaging media for online platforms. Experienced with Adobe Photoshop, Capture One, Canon cameras, and Broncolor lighting. Passionate about fashion, lifestyle photography, and collaborating with creative teams to produce high-quality visual content for eCommerce and print.

Overview

9
9
years of professional experience

Work History

IT Support Specialist

Refrigeration Supplies Distributor
03.2024 - Current
  • Provide comprehensive hardware and software support, resolving issues with desktops, laptops, peripherals, and key applications to ensure productivity.
  • Deliver remote and on-site IT support to branch offices, maintaining stable, secure, and efficient systems across distributed environments.
  • Proficient in enterprise tools such as TeamDynamix, CrowdStrike, Zscaler, Microsoft Intune, Azure, and Mimecast.
  • Identify and troubleshoot complex technical issues, implementing long-term solutions that reduce downtime and improve performance.
  • Known for a proactive, hands-on approach to system setup, user support, and cross-platform issue resolution.

Freelance Photographer

Self
10.2021 - Current
  • Captured high-quality images in diverse environments, ensuring client satisfaction and artistic vision alignment.
  • Collaborated with clients to determine photography needs, delivering tailored services and enhancing relationships.
  • Managed post-production processes, including editing and retouching, using industry-standard software to maintain visual consistency.
  • Developed creative concepts for photo shoots, aligning artistic direction with client branding and marketing strategies.

Fiber Optic Technician

AT&T
04.2023 - 03.2024
  • Installed outside plant fiber optics in manhole and telco boxes.
  • Handled fibers for device routing, ribbon breakouts, component assemblies and custom splicing projects.
  • Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
  • Conducted fusion splicing of single-mode and multi-mode fibers.
  • Handled multiple simultaneous deployment projects against strict deadlines.

Media Manager

Retro Drip
10.2022 - 02.2023
  • Developed content and schedules for press releases, social media posts and websites.
  • Performed market analysis, determined consumer needs and researched new trends.
  • Promoted company products and supervised online and offline campaigns.
  • Used editing and graphic design tools to create content and visuals for social channels.

Premises Technician

AT&T
08.2016 - 02.2022
  • Installed and rearranged inside wiring for IPTV, VoIP and high speed Internet.
  • Maintained a professional manner while working to understand and meet customer’s needs.
  • Installation of Network Interface Device (NID) on side of home to create meet point from service to service address.
  • Operated, maintained and serviced company phone boxes (Cross Box) throughout the local service area.
  • Installation of Fiber Optic, CAT5e or CAT6e cabling throughout homes and or businesses.
  • Educated customers about their services and equipment.
  • Built personnel and business WAN and LAN networks.

Engineering Technician

SAIC
06.2021 - 10.2021
  • Ran network operational tests on systems and equipment to reinforce proper processes and remedy malfunctions
  • Inspected and diagnosed wiring installations and issues to maintain safety.
  • Adhered to specifications and codes in installation of electrical wiring, equipment and fixtures.
  • Used power tools to fabricate and alter parts.
  • Integration of various IT equipment on Military equipment.
  • IT networking on Kymeta, and other equipment used on multiple enclaves. Including, NIPR, SIPR, and etc.

IT Specialist /Nodal Network Systems Operator

U.S. Army
11.2017 - 02.2021
  • Provide hardware and software support for desktops, laptops, peripherals, and key applications to maintain team productivity.
  • Deliver both remote and on-site IT support, ensuring reliable and secure system performance across branch locations.
  • Utilize enterprise tools such as TeamDynamix, CrowdStrike, Zscaler, Microsoft Intune, Azure, and Mimecast to manage systems and security.
  • Troubleshoot and resolve complex technical issues, focusing on long-term solutions that minimize downtime and disruptions.
  • Take a proactive, hands-on approach to system setup, user support, and cross-platform issue resolution.

Education

Bachelor of Science - Cyber Operations And Warfare

California Baptist University
Riverside, CA

Certificate - Full Stack Web Development

The University of Texas at Austin
06.2022

Skills

  • Problem-solving
  • Team Collaboration
  • Fashion photography
  • Adobe creative suite
  • Capture one
  • Bridge

Accomplishments

  • Army Achievement Medal
  • Multiple technical awards for work performance.

Timeline

IT Support Specialist

Refrigeration Supplies Distributor
03.2024 - Current

Fiber Optic Technician

AT&T
04.2023 - 03.2024

Media Manager

Retro Drip
10.2022 - 02.2023

Freelance Photographer

Self
10.2021 - Current

Engineering Technician

SAIC
06.2021 - 10.2021

IT Specialist /Nodal Network Systems Operator

U.S. Army
11.2017 - 02.2021

Premises Technician

AT&T
08.2016 - 02.2022

Certificate - Full Stack Web Development

The University of Texas at Austin

Bachelor of Science - Cyber Operations And Warfare

California Baptist University

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