Alex O'neill-Thomas
Arnprior,ON
Summary
Adept CCTV Technician with a proven track record at X Site Enterprise, enhancing client satisfaction through meticulous equipment management and effective client communication. Skilled in system troubleshooting and customer support, excel in delivering results by leveraging both technical and interpersonal skills. Achieved significant improvements in project efficiency and client rapport, underscoring a commitment to excellence and innovation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CCTV Technician
X Site Enterprise
01.2023 - 03.2024
- Manage and utilize cctv equipment and programs.
- Properly maintain high value equipment.
- Make inspections utilizing cctv devices.
- Established rapport with clients through consistent communication about project progress, providing peace of mind throughout the installation process.
- Conducted thorough site assessments prior to initiating work, identifying potential challenges and developing appropriate solutions.
Associate
Metro Grocery Store
08.2022 - 12.2022
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Achieve and maintain a clean working environment.
Associate
Dollarama
06.2021 - 06.2022
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Trained and mentored junior staff on customer service strategies and techniques.
- Handled transaction of store currency on customer and store level.
Sandwich Artist
SUBWAY®Restaurants
05.2019 - 04.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
Flyer Distributor
SaltWire
07.2017 - 02.2020
- Enhanced brand visibility through distributing flyers to key locations in targeted areas.
- Streamlined the distribution process, reducing waste through proper handling of materials and storage of unused flyers.
- Improved flyer retention rates with attention-grabbing techniques and personal connections.
- Provided valuable feedback to management on best practices for future marketing efforts based on distribution experiences.
- Increased flyer distribution efficiency by strategizing and planning optimal routes for coverage.
- Returned leftover flyers after shift and gave distribution numbers to supervisor to enable accurate reports.
Education
High School Diploma -
Exploits Valley High
Grand Falls-Windsor, NL06.2021
Skills
- System Troubleshooting
- Hardware Installation
- Customer Support
- Cable Management
- Vendor coordination
- Customer Service
- Food handling
- Heavy Lifting
- Written and verbal communication
- Client Relations
Languages
English
Native or Bilingual
Certification
Certificate in LACP and Macp for cctv inspection
Timeline
CCTV Technician
X Site Enterprise
01.2023 - 03.2024
Associate
Metro Grocery Store
08.2022 - 12.2022
Associate
Dollarama
06.2021 - 06.2022
Sandwich Artist
SUBWAY®Restaurants
05.2019 - 04.2021
Flyer Distributor
SaltWire
07.2017 - 02.2020
High School Diploma -
Exploits Valley High
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