Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Alex Neylon

Hesperia

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Service Manager

Legends Barbell
03.2023 - Current
  • Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
  • Ensured a safe and secure environment for both guests and staff by enforcing established safety procedures and protocols at all times.
  • Attended to customer needs, responding to questions, complaints and escalations.
  • Served as primary point of contact for member inquiries, providing exceptional customer service in all interactions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Server Trainer

Red Lobster Seafood Restaurant
06.2019 - 04.2023
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Provided continuous evaluation and feedback to server employees.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Observed participants and provided corrective measures for skill improvement.
  • Educated bartenders, clerks, and servers on responsible service protocols.

Assistant Manager

AT&T
08.2015 - 06.2019
  • Monitored cash intake and deposit records, bill payments, transactions, and sales
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and kept store organized

Education

High School Diploma -

Apple Valley High School
Apple Valley, CA
06.2011

Skills

  • Safe Food Handling
  • Cash Handling
  • Greet Guests
  • Process Payments
  • Customer Service
  • Inventory Management
  • Employee Training and Development
  • Work Planning and Prioritization
  • Problem-Solving
  • Time Management

Additional Information

Employment References


Alyssa Ramirez

AT&T Manager

(661)303-0270


Joanna Vega

Legends Barbell Employee

(760)912-3857

Timeline

Service Manager

Legends Barbell
03.2023 - Current

Server Trainer

Red Lobster Seafood Restaurant
06.2019 - 04.2023

Assistant Manager

AT&T
08.2015 - 06.2019

High School Diploma -

Apple Valley High School

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Alex Neylon