Alex Newton
Brampton
Summary
Dynamic Ecosystem Community Lead at Scotiabank, skilled in ecosystem management and employee engagement. Proven track record in enhancing operational support and communication strategies, fostering a high-performance environment. Adept at problem-solving and delivering exceptional customer service, ensuring seamless experiences for employees and visitors alike.
Overview
10
10
years of professional experience
Work History
Ecosystem Community Lead
Scotiabank
12.2023 - Current
- Day-to-Day Support (onsite): As the first point of contact, always ensuring a positive, exceptional experience for all. Managing communications through the mastery of multiple platforms: MS Teams, Viva Engage, and Outlook. Managing the space and amenities through regular space and behavioral sweeps, restocking, as well as logging and tracking of issues through to resolution within the mandated SLA. Aligning with team norms for coverage and all job accountabilities. Act as back-up in other Ecosystems as required. Employee & Visitor Experience: Act as a central point of contact for employees, partners, and guests in the Ecosystem by providing operational support: Represent and advocate on behalf of the Ecosystem population to the program team, line management and Ecosystem Governance Council. Champions a high-performance environment and motivates their peers and Ecosystem by fostering diversity, equity and inclusion through an inclusive work environment. Manage all communications to and from the Ecosystem population via the central designated channels. Monitor and track the Ecosystem population list to the finance work stream for accurate reporting to the program. Identify any concerns to management. Deliver Ecosystem orientation for new employees, to ensure they work productively in the activity based working model including how to use meeting room technology and various spaces within. Ensure meeting rooms are maintained according to Ecosystem standards including being first point of troubleshooting technology in the rooms. Organize and provide tours of Ecosystem to other Scotiabank employees and external visitors. Administration & Facility Management. Security: Maintaining records of keys, access badges relating to premises and site access control. Maintenance: Proactively coordinate with Building Services, Real Estate, or other partners on issues with cleaning, HVAC, lighting etc. to ensure any operational, janitorial issues are resolved quickly and within SLA. Amenities: Ensuring stationery, drink stations and all amenities are stocked and operational. Financial Responsibilities: Responsible for submitting and tracking invoices and escalate processing of as necessary within SLA; Managing of engagement budget & stationary/amenities spending. OHS/Fire Warden/First Aid: Participate in the OHS committee as a member representing their Ecosystem, attend monthly meetings, track reporting, maintain updated OHS board, act as Fire Warden and First Aid Attendant (certified training provided). Community Engagement: Plan and Implement events to engage the Ecosystem Population through themed days, games, music and food both virtually and on-site. Amplify communications for events to the ecosystem population via the Teams channel and Viva Engage, as well as maintain an ecosystem calendar highlighting upcoming events in the space. Reviewing the meeting room, food and beverage, and audio-visual setup in advance of the client’s arrival, and liaising with operations teams to remedy deficiencies. Oversees and supports the execution of setup and access for guests. Continuous Improvement: Develop and maintain processes and procedures for the ecosystem on behalf of the Operations Team. Support the ABWT program, and provide input to leadership and the program team regarding opportunities for reinforcing change. Embed a Continuous Improvement approach while executing all accountabilities. Co-create and execute a feedback process to input initiators, and ensure the wider population is kept informed appropriately.
Ecosystem Community Coordinator
Scotiabank
02.2023 - 12.2023
- As an Ecosystem Coordinator, I work with the incumbent Community Lead and a larger management team to support all operations for the Ecosystems. I ensure all activities conducted are following governing regulations, internal policies, and procedures. Acting as a contingent staffing for adjacent Ecosystems covering vacations, sick days, and short-term absences within Ecosystems. Providing support and facilitate a first-class employee and visitor experience. Support all aspects of the Ecosystem onsite and virtually. Report updates to Community Lead and Management for supported Ecosystems. Manage all communications to and from the Ecosystem populations via centralized designated channels. Work closely with varying teams or groups to support the execution of engagement activities within the Ecosystems. Assist in onboarding/offboarding and orientation into the covered Ecosystems to other Scotiabank Employees. Assist in providing general administrative support and ad-hoc projects as required. Financial accountability through timely submissions. Tracking Vendor Invoices. Supporting aspects of an Ecosystem virtually through Multiple platforms: MS Teams, Workplace, Excel, and MS Outlook. Customer Service Focus.
Senior Distribution Clerk
Scotiabank
02.2022 - 02.2023
- Accountable for the day-to-day accurate and efficient distribution and pick-up of high volumes of mail for all departments in the Global Operations Campus. This includes external (Canada Post and courier) mail interdepartmental mail, delivery of stationery and records. Being accountable for the accurate and efficient sorting of mail and distribution to the units. Accurately and efficiently prepare courier weighbills and maintain records of all courier shipments for tracing and billing purposes, for both incoming and outgoing items and the recording, tracking and delivering of packages. Maintain department stationery and paper supplies and ensure adequate supplies of paper are maintained on the floors. Operating equipment and performing loading dock operation, including receipt, logging and distribution of shipments and deliveries. Receipt and distribution of parcels/boxes; making shipping arrangements for exception items.
Customer Service Representative
Sobeys
01.2016 - 10.2020
- Provide customer service to meet customer needs. Keep work area clean and presentable. Process Grocery orders. Perform program execution and merchandising of product. Perform retail floor maintenance. Maintain back shop. Receive warehouse orders. Increase store sales by actively promoting products. Participate in the training of junior staff. Order and receive stock in accordance with company inventory control procedures as required. Process department shrink. Maintain a clean and safe working environment as per Company requirements. Other duties as required.
Skills
- Ecosystem management
- Employee engagement
- Communication strategy
- Operational support
- Time management
- Teamwork
- Customer service excellence
- Problem-solving abilities
- Excellent communication
Timeline
Ecosystem Community Lead
Scotiabank
12.2023 - Current
Ecosystem Community Coordinator
Scotiabank
02.2023 - 12.2023
Senior Distribution Clerk
Scotiabank
02.2022 - 02.2023
Customer Service Representative
Sobeys
01.2016 - 10.2020