Summary
Overview
Work History
Education
Skills
Attributes
Personal Information
References
Languages
Languages
Timeline
Generic
Alex Ndumba

Alex Ndumba

Mississauga,ON

Summary

To secure a position in company or organization that offers an opportunity to full utilize proven develop end practical and theoretical skills while making quality input towards the organizations goals & objectives To work in dynamic organization that will fully utilize my skills & knowledge in effective & efficient management of resources available to me & ensure growth To advance & professionally use the acquired experience /skills while still maintaining the existing ethical standards as to enable the concerned parties achieve their goals. To earn a reasonable return commensurate with proficiency, experience & qualification Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Retail customer service representative

HABITAT FOR HUMANIITY (GTA) BRAMPTON
12.2023 - 03.2024
  • Conducted price and feature comparisons to encourage customers to purchase items, kept track of stock and inventory and noted items that needed to be ordered, explained in detail how various items functioned and operated to customers, filed information on customers pertaining to return purchases, inspected items for defectiveness and reported any issues to store manager, maintained a polite and professional demeanor when interacting with customers, organized displaced items on shelves and cleaned up store aisles, informed customers on deals and specials for specific items, provided premiere service to customers by welcoming them to store and answering all questions that they posed regarding store items, customer service, and payment options, settled disputes with customers by resolving issues in a calm and negotiable fashion, performed daily bookkeeping procedures such as balancing budget and preparing deposits, recorded stock and inventory of items daily and placed orders on items that needed to be replaced, supervised and trained junior staff and wrote up job performance evaluations, applied knowledge and expertise of store products to help customers make informed decisions on purchases

patrolling supervisor

DOHA METRO PROJECT REDLINE,GOLDLINE & GREENLINE
11.2017 - 09.2023
  • Write & submit security reports, manage all phases of department operations as assigned and directed including collecting patient valuables, conduct investigations on incidents and lost property, documenting abnormal occurrences on a job site, investigation that led to the discovery and conviction of stolen site materials, manages a staff of 18 contract Gate security guards, 22 CCRM gate securities provides ongoing training to this staff, maintains an access control database of any guest or visitor of the building using a card key access control system, monitoring and patrolling for Depot Train deliveries, respond to alarms and distress calls, ensure all security system, like the burglar alarms & cctv are working property, controlling traffic at the site, controlling all ccrm areas at the site making sure no entry for unauthorized people, supervision/execution, checking and assuring that the construction is as per the final issued for construction drawings and project, performed breech security checks on all sites, searched and inspected building and offices, planned, coordinated, and supervised the security operations for the metro line, internal/external threat assessments

customer service

Alijarah Limousine
Doha, Qatar
06.2015 - 07.2016
  • Configuring switches, took inbound calls, dealt with questions efficiently and effectively and input data into ICT systems, monitoring the taxi GPRS, receiving (taxi customers) calls at the call center, delivers an excellent customer experience, helping customers choose the right product and/or service for their requirements, conducts problem solving and troubleshooting, provides technical help to colleagues if required, conducts contract reconciliations, cashing up and stocktaking, achieves personal and store KPIs, consistently exceeding key performance indicators, and individual and store targets, developed a number of incentives for team members to achieve targets

Driver

power system technology (pstech)
02.2017
  • Picking and dropping technicians to the power stations

Education

Driving License Class BCE -

AA Driving School
01.2010

Driving License Class BCE -

AA Driving School
01.2010

Diploma in Information Technology -

Nairobi Aviation College

Kenya Certificate of Secondary Education -

Nunguni Boys High School

Kenya Certificate of Primary Education -

Katulye Primary School

Diploma in Information Technology -

Nairobi Aviation College

Kenya Certificate of Secondary Education -

Nunguni Boys High School

Kenya Certificate of Primary Education -

Katulye Primary School

Skills

  • Product Sorting
  • Good communication skills
  • Customer Relations
  • Telephone Etiquette
  • Active Listening

Attributes

  • I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a graduate with three years’ worth of experience in IT and management, I am excellent in working with others to achieve a certain objective on time and with excellence
  • Highly unquestionable level of integrity, good interpersonal & communication skills.
  • Able to maintain confidentiality of information.
  • Excellent organizational skills.
  • Attention to details.
  • Able to develop problem solving skills.
  • Ability to work in a strict deadline driven environment.
  • Able to maintain healthy team dynamics.

Personal Information

  • Gender: Male
  • Nationality: Kenyan
  • Marital Status: Married

References

  • Mr George Omune, Senior system Analyst, Kenyatta National Hospital, P.O Box 20723-00202, Nairobi, Kenya, +254 725169736, gomune@knh.or.ke
  • Mr. Muidini, CEO, Alijarah Limousine, P.O Box 24141, Doha, Qatar, +974 -4410-0400, www.alijarah.com
  • Mr. Timothy were, ICT Manager, Kenyatta National Hospital, PO Box 20723-00202, Nairobi-Kenya, +254 72239555

Languages

English

Languages

English
Professional

Timeline

Retail customer service representative

HABITAT FOR HUMANIITY (GTA) BRAMPTON
12.2023 - 03.2024

patrolling supervisor

DOHA METRO PROJECT REDLINE,GOLDLINE & GREENLINE
11.2017 - 09.2023

Driver

power system technology (pstech)
02.2017

customer service

Alijarah Limousine
06.2015 - 07.2016

Driving License Class BCE -

AA Driving School

Driving License Class BCE -

AA Driving School

Diploma in Information Technology -

Nairobi Aviation College

Kenya Certificate of Secondary Education -

Nunguni Boys High School

Kenya Certificate of Primary Education -

Katulye Primary School

Diploma in Information Technology -

Nairobi Aviation College

Kenya Certificate of Secondary Education -

Nunguni Boys High School

Kenya Certificate of Primary Education -

Katulye Primary School
Alex Ndumba