Alex Murenzi
Ottawa,ON
Summary
With over 10 years of experience in supervision, operations management, administration, training, project management and cross-functional communication. Team player with expertise managing staff for efficient production, I have been consistently praised as focused, intelligent and hardworking by my leaders and peers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Karis Disability Services / Christian Horizons
130 MacFarlane Rd
05.2023 - Current
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Administered medication as directed by physician.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Scheduled daily and weekly care hours for client caseload.
STOKER
METRO ONLINE GROCERY
Montreal, QC
01.2023 - 04.2023
- Managed waste disposal according to environmental regulations, reducing potential fines and penalties for noncompliance.
- Collaborated with engineering staff on system improvements, enhancing overall plant performance and reliability.
- Enhanced safety protocols for the team by providing comprehensive training sessions on stoker operations.
- Assisted in troubleshooting complex mechanical issues related to boiler systems as part of a collaborative maintenance team.
- Maintained logs and updated requisitions of parts to track inventory efficiently.
Coordinator's Assistant
FUNDACJA INTEGRA
POZNAN, POLAND
01.2021 - 10.2022
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Entered data, generated reports, and produced tracking documents.
Sales Manager
GL Investments Ltd
kigali, Rwanda
09.2016 - 10.2020
- Communicated effectively with customers, determining needs, and providing recommendations.
Customer Sales Assistant
ASSIGNMENT, Genuine Super Store Ltd
Kigali, Rwanda
04.2015 - 08.2016
- Delivered exceptional customer service to grow business, resolve issues and maximize customer experience.
Education
Master of International business - management
Wyzsza Szkola Handlu i Uslug W Poznan
Poland 2022
Bachelor of Social Sciences - Social Work and Administration
Mount Kenya University
2019
A-Levels -
Kagarama Secondary Schools
2012
O - LEVEL -
Group Scolaire Saint Aloys
2011
Skills
- Multidisciplinary team leadership
- Excellent communication skills
- Communication and engagement techniques
- Established track record of exceptional sales results
- Performance tracking and evaluation
- Social Skills Development
- Decision-making support
- Behavioral Management
- Medication Administration
- First aid and safety
- Client documentation
- Goal Setting
- Crisis Management
- Community Integration
- Medical Records Management
- CPR Certification
- Critical Thinking
- First Aid Certification
Languages
English
Native or Bilingual
French
Full Professional
Additional Information
- Residence: CANADA
Certification
PERSONAL SUPPORT WORKER
Timeline
Direct Support Professional
Karis Disability Services / Christian Horizons
05.2023 - Current
STOKER
METRO ONLINE GROCERY
01.2023 - 04.2023
Coordinator's Assistant
FUNDACJA INTEGRA
01.2021 - 10.2022
Sales Manager
GL Investments Ltd
09.2016 - 10.2020
Customer Sales Assistant
ASSIGNMENT, Genuine Super Store Ltd
04.2015 - 08.2016
Master of International business - management
Wyzsza Szkola Handlu i Uslug W Poznan
Bachelor of Social Sciences - Social Work and Administration
Mount Kenya University
A-Levels -
Kagarama Secondary Schools
O - LEVEL -
Group Scolaire Saint Aloys