Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Education and Training
Timeline
Generic

Alex Montoya

Marysville

Summary

Dynamic Lead Service Technician with 7 years of military service and a proven track record at Gilmore Heating And Air who excels in troubleshooting and leadership. These traits have led to significantly improved efficiency and team performance. Skilled in coaching and process improvement, adept at fostering safety and customer satysfaction. Passionately trained teams, achieving top-tier results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Service Technician

Gilmore Heating And Air
Antelope
10.2023 - Current
  • Generated over $3,000,000 through tech generated leads and converted jobs
  • As a team lead increased my teams conversion rate by over 55% through training, couching, and accountability
  • Helped the service department set new records for converted revenue by promoting and teaching nextar service systems to the entire team
  • Responded to customer inquiries and complaints, providing timely and effective solutions to HVAC issues.
  • Trained junior technicians on HVAC repair and maintenance techniques, tools, and safety practices.
  • Provided customers with information about new technologies available for their heating and cooling system upgrades.
  • Documented all repair work performed on HVAC units according to company standards.
  • Resolved customer complaints regarding installation or service issues in a timely manner.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.
  • Communicated with clients during service calls for top-quality customer service.
  • Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
  • Conducted regular system inspections and preventative maintenance tasks, reducing system downtime and repair costs.

Commercial HVAC Technician

Lennox NAS
Rancho Cordova
02.2019 - 08.2023
  • Repaired and modified heating, ventilating and air conditioning (HVAC) systems to improve efficiency.
  • Wired both line and low voltage to heating and cooling equipment.
  • Completed basic repairs such as changing belts, servicing fans and motors and cleaning coils, strainers and filters to optimize equipment performance.
  • Conducted safety training or education programs to demonstrate use of safety equipment.
  • Coordinated activities between different teams within the organization in order to ensure compliance with OSHA regulations.
  • Conducted safety training for employees and visitors to ensure compliance with safety regulations.
  • Trained and assisted employees in use of personal protective equipment and communicated safety requirements.

HVAC Technician

One Hour Heating
Rocklin
01.2017 - 01.2019
  • Replaced worn out filters at regular intervals to improve air quality inside the premises.
  • Repaired parts by using technical knowledge, special tools and soldering skills.
  • Checked pressure readings on gauges connected to the system in order to diagnose any malfunctions.
  • Documented all repair work performed on HVAC units according to company standards.
  • Adjusted and repaired systems to meet manufacturers' performance specifications.
  • Cleaned evaporator coils, condensate drains and blower wheels to maintain optimal efficiency of the unit.

Education

Associate of Science - Information Technology

ITT Technical Institute
Rancho Cordova, CA
03-2016

Skills

  • Employee training
  • Complaint resolution
  • Task delegation
  • Employee engagement
  • Coaching and mentoring
  • Attention to detail
  • Process improvement
  • Quality-focused
  • Analytical thinker
  • Excellent problem solver
  • Customer education
  • Troubleshooting expertise

Accomplishments

  • Gilmore top converting technician 2024
  • Over 3.2 million in revenue generated

Certification

  • EPA Universal
  • EPA 410a
  • NATE Heat pump certification

Education and Training

other

Timeline

Lead Service Technician

Gilmore Heating And Air
10.2023 - Current

Commercial HVAC Technician

Lennox NAS
02.2019 - 08.2023

HVAC Technician

One Hour Heating
01.2017 - 01.2019

Associate of Science - Information Technology

ITT Technical Institute

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Alex Montoya