Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alex Miranda

Santa Ana

Summary

Motivated professional with extensive experience in customer service, operations management, and team leadership. Demonstrated adaptability in fast-paced environments and proficiency in managing high-volume tasks while delivering exceptional service. Recognized for strong communication skills and a proactive, detail-oriented approach to team dynamics.

Overview

6
6
years of professional experience

Work History

Branch Operations Manager

Chase Bank
Irvine
06.2024 - 07.2025
  • Managed daily branch operations to ensure compliance with bank policies.
  • Assisted in resolving customer issues and escalated complex inquiries as needed.
  • Performed routine audits of branch operations to identify areas for improvement.
  • Trained staff on customer service standards and operational procedures.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for billing, receiving and delivery records and reports.

Associate Banker

Chase Bank
Costa Mesa
04.2021 - 05.2024
  • Assisted customers with account inquiries and transactions.
  • Educated clients on banking products and services available.
  • Resolved customer complaints by providing timely solutions and support.
  • Completed thorough and accurate documentation for money movements, deposits or withdrawals.
  • Maintained accurate records of all customer accounts and transactions.
  • Established strong relationships with customers to increase customer loyalty.

Barista

Starbucks
Santa Ana
01.2019 - 03.2021
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted in inventory management, ensuring adequate stock of supplies and ingredients.
  • Maintained cleanliness and organization of the coffee shop and workstations.

Education

Associate Degree in Nursing - Nursing

Orange Coast College
Costa Mesa, CA

Skills

  • Time management
  • Conflict resolution
  • Training and development
  • Relationship building
  • Compliance reporting
  • Multitasking
  • Customer service
  • Organizational skills
  • System proficiency
  • Management

Languages

  • English
  • Spanish

Timeline

Branch Operations Manager

Chase Bank
06.2024 - 07.2025

Associate Banker

Chase Bank
04.2021 - 05.2024

Barista

Starbucks
01.2019 - 03.2021

Associate Degree in Nursing - Nursing

Orange Coast College

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Alex Miranda