Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alex Merlo

Vista

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Food Delivery Driver

DoorDash
08.2023 - Current
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.

Lead Server Trainer

La Marea Luxury Senior Living
05.2022 - 07.2023
  • Increased staff retention through effective communication and fostering a positive work environment.
  • Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
  • Reduced order errors by implementing clear communication strategies between servers and kitchen staff.
  • Streamlined server training processes for improved efficiency and consistency in service delivery.
  • Mentored and developed junior servers, resulting in increased job satisfaction and performance levels.

Customer Sales and Service Expert

24 Hour Fitness
08.2019 - 05.2020
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
  • Handled calls promptly and with courteous professionalism.
  • Maintained high levels of customer retention through exceptional service and follow-up communication.
  • Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
  • Completed call documentation while speaking with customers.
  • Streamlined processes for handling customer complaints, resulting in faster resolutions and increased satisfaction rates.
  • Delivered excellent customer service by actively listening to concerns, empathizing with their situation, and offering practical solutions promptly.
  • Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.

Home Theater Sales Associate

Best Buy
09.2017 - 08.2019
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
  • Exceeded monthly sales targets consistently by utilizing proven sales strategies and excellent communication skills.
  • Increased sales revenue by effectively demonstrating and explaining product features and benefits.
  • Analyzed sales data to identify trends, opportunities for improvement, and areas of potential growth within the home theater department.
  • Demonstrated products to customers, answered questions and redirected concerns to promote merchandise and service sales.
  • Leveraged knowledge of home theater products and companies to educate customers and lock in sales.
  • Processed credit and debit card payments to complete customer purchasing experience.
  • Boosted customer satisfaction by providing personalized home theater solutions tailored to individual needs.
  • Assisted customers in selecting the ideal components for their home theater setup, ensuring optimal performance and functionality.
  • Enhanced team performance by collaborating closely with colleagues to achieve sales goals and improve customer service.
  • Maximized profitability by effectively upselling accessories, extended warranties, and other complementary products or services related to home theater systems.
  • Collaborated with installation teams to ensure seamless delivery of home theater setups according to client specifications.
  • Enhanced overall shopping experience for customers by offering timely assistance, answering questions, and guiding them through the purchasing process.
  • Stayed up-to-date on company promotions, sales and special events to educate customers and drive sales.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Bachelor of Arts - Business Administration in Marketing

Palomar College
San Marcos, CA
05-2027

Skills

  • Problem-solving
  • Customer service
  • Quick learner
  • Hardworking and responsible
  • Relationship building
  • Excellent communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Food Delivery Driver

DoorDash
08.2023 - Current

Lead Server Trainer

La Marea Luxury Senior Living
05.2022 - 07.2023

Customer Sales and Service Expert

24 Hour Fitness
08.2019 - 05.2020

Home Theater Sales Associate

Best Buy
09.2017 - 08.2019

Bachelor of Arts - Business Administration in Marketing

Palomar College

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Alex Merlo