Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Alex Mendoza-Castillo

San Bernardino

Summary

Dynamic professional with extensive experience in customer service at Dennys Restaurant, adept at conflict resolution and complaint handling. Proven ability to enhance customer satisfaction through effective communication and teamwork. Committed to maintaining cleanliness standards and food safety, consistently delivering exceptional service in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Server

Dennys Restaurant
San Bernardino
10.2022 - Current
  • Addressed complaints to kitchen staff and served replacement items.
  • Delivered food orders promptly and courteously.
  • Followed health safety guidelines when preparing and serving food products.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Upheld high standards of sanitation in accordance with health department regulations.

Barista

Starbucks
San Bernardino
06.2023 - 02.2025
  • Prepared and served hot or cold beverages.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

Cashier

In And Out Burgers
San Bernardino
12.2022 - 05.2023
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Greeted customers promptly and responded to questions.

Shift Manager

McDonald's
San Bernardino
10.2019 - 10.2022
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Monitored inventory levels and placed orders for supplies as needed.
  • Resolved conflicts between employees or customers in a professional manner.
  • Enforced company policies, answered coworkers' questions and trained new personnel.

Education

Some College (No Degree) - Nursing

Loma Linda University
Ash Hill, CA

Skills

  • Customer service
  • Conflict resolution
  • Team collaboration
  • Effective communication
  • Time management
  • Cleanliness standards
  • Complaint handling
  • Food safety standards

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Barista

Starbucks
06.2023 - 02.2025

Cashier

In And Out Burgers
12.2022 - 05.2023

Server

Dennys Restaurant
10.2022 - Current

Shift Manager

McDonald's
10.2019 - 10.2022

Some College (No Degree) - Nursing

Loma Linda University

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Alex Mendoza-Castillo