Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Alex Mason

Stratford

Summary

Dynamic Customer Service Representative with a proven track record at D.P. Murphy, excelling in relationship building and critical thinking. Expertly resolved customer complaints, enhancing loyalty and repeat business. Proficient in data entry and adept at managing high-stress situations, consistently delivering exceptional service in fast-paced environments.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in customer service role.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

D.P Murphy
Stratford, PE
07.2025 - 05.2026
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Utilized customer relationship management software to track interactions and enhance service delivery.
  • Collaborated with team members to streamline processes and improve overall customer satisfaction.
  • Adapted to changing priorities and handled multiple tasks in a fast-paced environment effectively.
  • Supported training of new staff on operational procedures and best practices in customer service.
  • Maintained up-to-date knowledge of products and services to assist customers effectively.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

No Degree -

Charlottetown Rural Highschool
Charlottetown, PE

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Customer relations

Languages

English
Full Professional

Timeline

Customer Service Representative

D.P Murphy
07.2025 - 05.2026

No Degree -

Charlottetown Rural Highschool
Alex Mason