Alex Mainthow
Newport Beach
Summary
Detail-oriented Tour Operator with a passion for sharing the history and local wine knowledge with guests. A motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
11
11
years of professional experience
Work History
Tour Leader
Backroads
05.2016 - 08.2025
- Built personal relationships with guests to promote positive experiences.
- Guided biking and hiking tours of up to 26 people on scheduled tours.
- Worked in 22 countries while providing wine tastings when applicable.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
Server
The Little Nell Hotel
11.2017 - 04.2018
- Second winter working seasonally
Server
The Little Nell Hotel
11.2016 - 04.2017
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Upsold wine and consistently sold the most daily specials
Server
Pelican Hill Resort
07.2014 - 05.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Arts - Economics
University of California, Santa Barbara
Santa Barbara, CA06-2014
Skills
- Sommelier Level 1
- Public speaking
- Upselling
- Spanish
Timeline
Server
The Little Nell Hotel
11.2017 - 04.2018
Server
The Little Nell Hotel
11.2016 - 04.2017
Tour Leader
Backroads
05.2016 - 08.2025
Server
Pelican Hill Resort
07.2014 - 05.2016
Bachelor of Arts - Economics
University of California, Santa Barbara
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