Alex MacPherson
Toronto,ON
Summary
Dynamic Owner/Operator at V-Force Elevators Corp. with a proven track record in operations management and customer satisfaction. Enhanced service quality through effective relationship management and streamlined processes, achieving significant reductions in costs. Skilled in documentation and reporting, ensuring compliance and operational efficiency while fostering a culture of excellence.
Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions.
Overview
8
8
years of professional experience
Work History
Owner/Operator
V-Force Elevators Corp.
04.2021 - 04.2025
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Elevator Mechanic
ATTA Elevators Corp.
02.2018 - 11.2021
- Coordinated with manufacturers to stay updated on the latest technical advancements, improving overall service quality and customer satisfaction.
- Ensured proper disposal of hazardous materials in accordance with local regulations; maintaining a safe working environment for all.
- Contributed to a reduction in equipment breakdowns by implementing preventive maintenance programs tailored to each facility''s unique requirements.
- Optimized workflow by effectively prioritizing repair tasks based on urgency and available resources.
Elevator Mechanic
Vertical Motion Elevators Inc.
01.2017 - 03.2018
- Diagnosed complex mechanical issues using advanced troubleshooting techniques, resulting in prompt resolution of problems.
- Maintained detailed records of all services performed, ensuring accurate documentation and easy reference for future needs.
- Responded swiftly to emergency calls for malfunctioning elevators, ensuring minimal disruption to building occupants'' daily routines.
- Streamlined maintenance processes for increased efficiency and reduced downtime in elevator operations.
Education
No Degree - Elevator Mechanics
Canadian Elevator Industry Education Program
Ajax, ON10-2016
Bachelor Of Commerce - Bachelor of Commerce
Nipissing University
North Bay, None09-2014
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Sales negotiation
- Operations oversight
- Inventory management
- Relationship management
Timeline
Owner/Operator
V-Force Elevators Corp.
04.2021 - 04.2025
Elevator Mechanic
ATTA Elevators Corp.
02.2018 - 11.2021
Elevator Mechanic
Vertical Motion Elevators Inc.
01.2017 - 03.2018
No Degree - Elevator Mechanics
Canadian Elevator Industry Education Program
Bachelor Of Commerce - Bachelor of Commerce
Nipissing University
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