Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Alex Macdonald

Ancaster,Ontario

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and case management, including taking over cases from other representatives and managing information. Able to work in fast-paced environments. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

5
5
years of professional experience

Work History

Technical Support

Concentrix
Hamilton, Ontario
03.2024 - 09.2024
  • Provided phone support to customers across North America with technical issues
  • Effectively communicate with customers in order to narrow down their true issue apart from what they might perceive as their issue
  • De–escalate situations with difficult customers to get them to walk away happy with their support, turning negative situations into positive ones
  • Gathered customer feedback through surveys and used the data to improve customer service.

Digital Content Creator

Stay Rad! Scooter Shop
Oakville, Ontario
03.2022 - 05.2024
  • Produce promotional content for business development
  • Sent out-of-province to shoot promotional material for the business
  • Represent the store and maintain customer interest in order to drive sales and attract new customers.

Team Leader

McDonald's Canada
Ancaster , ON
11.2019 - 03.2024
  • Fully trained in all positions throughout the store proving capable to move where needed when required
  • Train new employees in different areas of the restaurant
  • Move employees into different areas (with manager approval) to keep the store running as efficiently as possible
  • Fluent in McDonald’s on-boarding as well as employee and customer satisfaction
  • Well-versed in incentive implementation and knowing what is required to run an efficient store with minimal stress on its employees.

Education

Some College (No Degree) - Social Service Worker

Mohawk College of Applied Arts And Technology
Hamilton, ON
04-2026

Skills

  • Problem Solving
  • Case Management
  • Employee improvement
  • Shift report generation
  • Cooking and preparing orders
  • Time management
  • Customer service
  • Technical support services
  • Team Work
  • Professional Communication
  • Attention to Detail

Activities

  • Small video production (filming, editing, photography, videography, writing)
  • Active in the action sport community
  • Volunteered at Inflow Skatepark as a camp counsellor for three years

Timeline

Technical Support

Concentrix
03.2024 - 09.2024

Digital Content Creator

Stay Rad! Scooter Shop
03.2022 - 05.2024

Team Leader

McDonald's Canada
11.2019 - 03.2024

Some College (No Degree) - Social Service Worker

Mohawk College of Applied Arts And Technology

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Alex Macdonald