Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Alex Luong

Vaughan,Ontario

Summary

Dynamic HVAC Technician with hands-on experience at Fiera Facility Services, excelling in high-efficiency equipment installation and ductwork. Proven ability in customer relationship management and client retention strategies, ensuring satisfaction and repeat business. Skilled in A/C troubleshooting and dedicated to maintaining a safe, organized work environment while delivering exceptional service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

HVAC Apprentice/Technician

Fiera Facility Services
Woodbridge, ON
01.2025 - Current
  • Installation of all heating, cooling, and ventilation equipment, including ductwork, in homes under construction.
  • Upgrading HVAC equipment by removing old units and installing modern, high-efficiency models.
  • Managed multiple projects simultaneously while meeting deadlines.
  • Clearly and effectively conveying the required scope of work to clients.
  • Operated tools and machinery for facility repairs and installations.
  • Fitting and installation of modern ductless units.
  • Dismantling and installing new rooftop HVAC units.
  • Installing brand-new gas supply lines.
  • Modifying existing gas lines to align with the client’s specifications.
  • I assisted in transporting all necessary tools and materials from the work truck to the job site, and maintained a clean, organized, and safe work environment.
  • Assisted in routine maintenance tasks for facility equipment and systems.
  • Conducted inspections to identify maintenance needs and service issues.

Apex Wraps

Self Employed
Vaughan, Ontario
04.2021 - 07.2024
  • Facilitated client interactions to understand needs and recommend appropriate products.
  • Executed market research to identify trends and inform sales strategies effectively.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Facilitated client interactions to understand needs and recommend appropriate products.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

G3/G2 Gas Technician Course -

HiMark Occupational Skills Training Centre
Etobicoke, ON
07-2024

Visual and Digital arts -

Humber College
Toronto, ON
08-2014

High School Diploma -

Maple High School
Vaughan, ON
05-2012

Skills

  • A/C troubleshooting
  • Equipment installation
  • Ductwork installation
  • Gas line modification
  • HVAC maintenance
  • Customer relationship management
  • Contact follow-up
  • Relationship building
  • Product sales
  • Reliable and punctual
  • Client retention strategies

Certification

  • G2 Gas License
  • Safety Working at Heights Training
  • System 636 certified
  • WHIMIS

Additional Information

  • Strong understanding of standard maintenance procedures and best practices
  • Skilled in building positive relationships through clear and professional communication
  • Team-oriented with a focus on efficient, cooperative work
  • Well-versed in mechanical principles and systems
  • Proven ability to deliver excellent customer service and apply effective sales techniques, including successful upselling strategies

Timeline

HVAC Apprentice/Technician

Fiera Facility Services
01.2025 - Current

Apex Wraps

Self Employed
04.2021 - 07.2024

G3/G2 Gas Technician Course -

HiMark Occupational Skills Training Centre

Visual and Digital arts -

Humber College

High School Diploma -

Maple High School
Alex Luong