Alex Luong
Vaughan,Ontario
Summary
Dynamic HVAC Technician with hands-on experience at Fiera Facility Services, excelling in high-efficiency equipment installation and ductwork. Proven ability in customer relationship management and client retention strategies, ensuring satisfaction and repeat business. Skilled in A/C troubleshooting and dedicated to maintaining a safe, organized work environment while delivering exceptional service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
HVAC Apprentice/Technician
Fiera Facility Services
Woodbridge, ON
01.2025 - Current
- Installation of all heating, cooling, and ventilation equipment, including ductwork, in homes under construction.
- Upgrading HVAC equipment by removing old units and installing modern, high-efficiency models.
- Managed multiple projects simultaneously while meeting deadlines.
- Clearly and effectively conveying the required scope of work to clients.
- Operated tools and machinery for facility repairs and installations.
- Fitting and installation of modern ductless units.
- Dismantling and installing new rooftop HVAC units.
- Installing brand-new gas supply lines.
- Modifying existing gas lines to align with the client’s specifications.
- I assisted in transporting all necessary tools and materials from the work truck to the job site, and maintained a clean, organized, and safe work environment.
- Assisted in routine maintenance tasks for facility equipment and systems.
- Conducted inspections to identify maintenance needs and service issues.
Apex Wraps
Self Employed
Vaughan, Ontario
04.2021 - 07.2024
- Facilitated client interactions to understand needs and recommend appropriate products.
- Executed market research to identify trends and inform sales strategies effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Facilitated client interactions to understand needs and recommend appropriate products.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
G3/G2 Gas Technician Course -
HiMark Occupational Skills Training Centre
Etobicoke, ON07-2024
Visual and Digital arts -
Humber College
Toronto, ON08-2014
High School Diploma -
Maple High School
Vaughan, ON05-2012
Skills
- A/C troubleshooting
- Equipment installation
- Ductwork installation
- Gas line modification
- HVAC maintenance
- Customer relationship management
- Contact follow-up
- Relationship building
- Product sales
- Reliable and punctual
- Client retention strategies
Certification
- G2 Gas License
- Safety Working at Heights Training
- System 636 certified
- WHIMIS
Additional Information
- Strong understanding of standard maintenance procedures and best practices
- Skilled in building positive relationships through clear and professional communication
- Team-oriented with a focus on efficient, cooperative work
- Well-versed in mechanical principles and systems
- Proven ability to deliver excellent customer service and apply effective sales techniques, including successful upselling strategies
Timeline
HVAC Apprentice/Technician
Fiera Facility Services
01.2025 - Current
Apex Wraps
Self Employed
04.2021 - 07.2024
G3/G2 Gas Technician Course -
HiMark Occupational Skills Training Centre
Visual and Digital arts -
Humber College
High School Diploma -
Maple High School
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