Alex Lemmond
Temecula,CA
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operating Partner
PF Chang's
07.2022 - Current
- Increased operational efficiency by streamlining processes and implementing innovative strategies.
- Improved overall customer satisfaction through timely and effective problem resolution.
- Led a high-performing team, fostering an environment of collaboration and continuous improvement.
- Managed budgets and financial performance, ensuring cost-effective allocation of resources.
- Developed and implemented comprehensive training programs for staff, resulting in improved productivity levels.
- Enhanced employee retention rates by creating a positive work culture with open communication channels and career development opportunities.
- Analyzed data trends to identify areas for improvement and drive informed decision-making processes.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed senior-level personnel working in marketing and sales capacities.
Senior Manager
PF Chang's
01.2021 - 02.2022
- Achieved operational excellence by streamlining processes and implementing best practices.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Mentored junior staff members for skill development and career progression within the organization.
Bartender Shift Manager
PF Chang's
07.2017 - 11.2019
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
Server Trainer
PF Chang's
10.2015 - 07.2017
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
Bar Manager
Nosh Gastropub & Wine Bar
03.2014 - 06.2015
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
Bartender Trainer
McMahons Prime Steak House
05.2012 - 10.2014
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Enhanced team performance by providing individual coaching and feedback to bartenders in order to refine their techniques.
- Ensured consistent quality of service across the establishment by regularly updating and enforcing standard operating procedures.
- Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.
Skills
- Standard Operating Procedures Proficient
- Safety Standards
- P&L Management
- Team Development
- Partner Relationships
- Coaching and Training
- Promotional Planning
- Marketing
Websites
Certification
- Certified Proctor, ServeSafe - 1 Year
- Certified Exam Instructor, ServeSafe - 1 Year
Timeline
Operating Partner
PF Chang's
07.2022 - Current
Senior Manager
PF Chang's
01.2021 - 02.2022
Bartender Shift Manager
PF Chang's
07.2017 - 11.2019
Server Trainer
PF Chang's
10.2015 - 07.2017
Bar Manager
Nosh Gastropub & Wine Bar
03.2014 - 06.2015
Bartender Trainer
McMahons Prime Steak House
05.2012 - 10.2014
Similar Profiles
Rina PukhrambamRina Pukhrambam
Restaurant Hostess at PF Chang'sRestaurant Hostess at PF Chang's
Shannon CarrShannon Carr
Server at PF Chang'sServer at PF Chang's
Caleb MathisCaleb Mathis
Server/Bartender at PF Chang's RestaurantServer/Bartender at PF Chang's Restaurant
Pamela ScottPamela Scott
Volunteer at Oceanside Museum of ArtVolunteer at Oceanside Museum of Art
Joanna RickettsJoanna Ricketts
PE, Health Education, Yearbook, Language Arts, Business, Family & Consumer Sciences Teacher at Linfield Christian SchoolPE, Health Education, Yearbook, Language Arts, Business, Family & Consumer Sciences Teacher at Linfield Christian School