Alex Lau
New Westminster
Summary
Professional service industry expert, ready to excel in fast-paced environment. Known for improving customer relations and streamlining service processes, leading to increased team productivity. Reliable and adaptable, recognized for fostering team collaboration and achieving goals. Skilled in diagnostics, customer communication, and time management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Writer
Pacific Coast Heavy Truck Group
01.2022 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
Customer Service Representative
Penske Truck Leasing
01.2018 - 12.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Food Stylist
Self-employeed
04.2013 - 07.2018
- Enhanced food presentation by skillfully arranging ingredients and garnishes for photo shoots.
- Ensured food safety during photo shoots by implementing proper handling and storage procedures.
- Increased client satisfaction by understanding their vision and providing tailored food styling services.
Production Manager
Rosemary Rocksalt
04.2014 - 11.2017
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
Rental Sales Agent
Enterprise Rent-A-Car
01.2011 - 04.2012
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Assisted in the maintenance of rental vehicles, ensuring they were clean and well-presented for each client use.
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
Security Officer
Paladin Security Group
06.2006 - 11.2010
- Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
- Trained new security officers on hospital policies, emergency response plans, and communication strategies.
- Coordinated routine fire drills for hospital staff to ensure preparedness in case of an emergency situation.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Education
Red Seal in Culinary Arts And Baking - Culinary Arts
High School Diploma -
Skills
- Client Support
- Conflict Resolution Skills
- Inventory Management
- Organizational Skills
- Effective Complaint Management
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Certification
- First Aid Certification - OFA level 1
- Superhost Certificate
Timeline
Service Writer - Pacific Coast Heavy Truck Group
01.2022 - Current
Customer Service Representative - Penske Truck Leasing
01.2018 - 12.2021
Production Manager - Rosemary Rocksalt
04.2014 - 11.2017
Food Stylist - Self-employeed
04.2013 - 07.2018
Rental Sales Agent - Enterprise Rent-A-Car
01.2011 - 04.2012
Security Officer - Paladin Security Group
06.2006 - 11.2010
Pacific Institute Of Culinary Arts - Red Seal in Culinary Arts And Baking , Culinary Arts
Port Moody Secondary School - High School Diploma,
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